WFM Reporting Analyst
WFM Reporting Analyst
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Job Description
It started with one ridiculously good idea Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies being ready to handle any challenge in a moments notice mastering consistency in an everchanging world thats what it takes to get there. If thats something you want to be apart of apply today!
Overview
Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations Support groupsClients Reporting Team etc. to make sure that correct and updated information on all dashboards and reports is available to the business at all times.
Key Responsibilities
Design performance efficient impactful reports and visualizations for business and technical audiences
Making large and/or complex data more accessible understandable and usable
Transforming improving and integrating data depending on the business requirements
Responsible for data federation
Create and maintain a reports instruction manual
Delivering the data in a useful and appealing way to users
Skills and Qualifications
At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
Ability to work with large amounts of information and see the bigger picture
Excellent analytical and problem solving skills
Strong attention to detail
Critical thinking
Communication skills both written and verbal
Excellent math skills (optional but preferred)
Ability to contribute proactively both independently and as part of a team
(Preferred) experience in Power BI Amazon Connect Kibana Teleopti
(Preferred) exposure to ETL databases / data warehouse that relates to developing reports using Power BI
If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
