Comercial Postventa
Comercial Postventa
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Job Description
You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the country.
Your tasks
Sell modification of service contract coverage
Sell technical upgrade
Project a professional company image through phone interaction
Make quotation for upgrade of service coverage
Make quotation for technical upgrade
Make quotation for partskits
Make quotation for moves (complete info from PM)
Follow sale process (with CRM included recontact customer)
Weekly report of activities
Sporadic customers visit to present Service products contracts and upgrade solution
Prepare lessonslearned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
Your profile
Technical bachelors degree or relevant similar experience
Degree of business school or equal through experience
SPIN Selling Miller Heiman PSS Trusted Advisor Level 3
Minimum 3 years experience in Customer Service. or technical dept and in sales
Basic Marketing Skills for industrial goods in B2B environment
Confidence and dexterity in dealing with customer inquiries about sales offers made
Methodical
Good time management
Communication
Willing to teamwork
Tools: Microsoft Office internal software
Customer oriented
Business Knowledge
Mechanical background
Willing to travel
Car license
English CEFR B2 (upper intermediate)
Employment Type
Full-Time
