Support Services Sr Analyst
Support Services Sr Analyst
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1 Vacancy
Job Description
At Northwestern Mutual we are strong innovative and growing. We invest in our people. We care and make a positive difference.
At Northwestern Mutual we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today theyre just a few of the reasons why people choose to build careers at Northwestern Mutual.
Were strong and growing. In a company with such a long and storied history this may be the most exciting and important time to be a part of Northwestern Mutual. Were strong innovative and growing.
We invest in our people. We provide opportunities for employees to grow themselves their career and in turn our business.
We care. We make a positive difference in our communities. Nationally thousands have benefitted from our support of research and programs to fight childhood cancer. Each year our Foundation employees and financial representatives donate time talent and financial support to causes theyre passionate about.
What youll do:
The Contract Licensing & Registration Senior Analyst will perform an array of functions relating to contract licensing registrations terminations and support. The CLR Senior Analyst will learn each job task within the division and will be able to provide backup during vacations and highvolume periods. A CLR Senior Analyst must be detailoriented a fast learner and an excellent communicator to handle various tasks and escalate concerns as needed.
Primary Duties and Responsibilities:
Provides quality and timely customer service to field and home office staff on the following topics Contracting Licensing Registrations Terminations and Support.
Communicates with callers clearly in an open direct and timely manner.
Answers questions that are routine escalates calls as needed.
Identifies the need for special handling and coordinates problem resolution in addition to understanding the overall impact.
Provides complete and accurate solutions to all customer needs with appropriate guidance.
Under the direction of the Manager Specialist or Mentor may handle more complex inquiries.
Adheres to phone schedules in accordance with set standards.
Gives and receives regular feedback/information in an open and positive manner.
Helps others with additional casework as needed.
Tries new ways of challenging the status quo and changing the way we work.
Contributes to a positive environment by openly communicating new ideas/solutions perspectives and experiences in team meetings training sessions 1x1s and huddles.
Demonstrates behaviors that reflect and support our company and department values vision and culture of learning/growth.
Acts in a manner necessary to achieve organizational results (i.e. big picture).
Organizes work in a manner that allows team members to easily locate and complete casework when needed.
Written communication is professional complete timely accurate and effective.
Follows set procedures and standard work.
Exhibits a commitment towards personal learning and growth.
Takes initiative to learn topics outside of core responsibilities.
Job Requirements:
Associate/Bachelor degree or 3 years of customer service experience.
12 years of financial services experience preferred.
Ability to work a structured schedule for service coverage through a blend of 50/50 processing and phone work.
Experience working in shared queue or operations system to document updates and action items.
PC experience working with Microsoft Word Outlook and other Microsoft Office software.
NonRegistered Fingerprinted employee.
Proven strong analytical and problem solving skills.
Superior customer service skills with ability to address and successfully resolve complex and sensitive issues.
Ability to successfully complete tasks in a timely and accurate manner in a high volume area.
Ability to work independently to accomplish a variety of tasks.
Ability to coach and provide guidance on core customer service responsibilities.
High level attention to detail.
Expert technical knowledge.
Excellent communication skills both written and verbal.
Superior organization skills.
Career Path:
CLR Analyst Sr CLR Analyst CLR Team Lead CLR Specialist CLR Consultant (Standards & Governance Team) CLR Manager
Benefits:
Great pay package 401K company sponsored retirement plan educational assistance performance based incentive pay medical dental and vision insurance parental leave caregiver time off.and more!
#LIHybrid
#LIZN
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.
Required Certifications:
NonRegistered Fingerprinted FINRACompensation Range:
Pay Range Start:
Pay Range End:
Northwestern Mutual pays on a geographicspecific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to locationbased pay structures.
Grow your career with a bestinclass company that puts our clients interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion gender identity or expression sexual orientation national origin disability age or status as a protected veteran or any other characteristic protected by law.
If you work or would be working in California Colorado New York City Washington or outside of a Corporate location please click here for information pertaining to compensation and benefits.
Required Experience:
Senior IC
Employment Type
Full-Time
