Field Service Engineer I
Field Service Engineer I
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Job Description
Company: Ultra Intelligence & Communications
Command Control Intelligence & Encryption (C2I&E)Provide Decision Advantage to Mission Partners Around the World
Join us in our mission to provide the worlds military members with the latest most customizable solutions and capabilities enabling mission success anywhere around the globe. At Ultra Intelligence and Communications (I&C) we provide critical tactical capabilities to enhance and accelerate decisionmaking in the most challenging environments. By joining us you will experience unrivaled opportunities for growth and innovation and be a part of a dynamic and diverse team that pushes boundaries and drives meaningful change in intelligence and communications.
Command Control Intelligence and Encryption (C2I&E)
By joining our Command Control Intelligence and Encryption (C2I&E) business you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and of intricate missioncritical operations. We focus on enhancing situational awareness tactical command and control and seamless video data exchange capabilities within a dynamic multidomain environment.
Job Description
In this role youll address customer inquiries by phone email and in person ensuring optimal system operation repair and configuration. Youll also conduct technical training and serve as the onsite expert during deployments troubleshooting issues and maintaining operational excellence. With an active US Secret clearance a passion for supporting the military and the flexibility to travel youll play a critical role in delivering reliable solutions to those who depend on them. Join Ultra I&C and continue your commitment to supporting those who serve.
While not deployed this position will primarily work in Austin TX.
Essential Functions:
- Customer Support: Provide technical assistance from the companys facilities via telephone helpline and email to resolve customer inquiries and complaints. Record customer help requests in a tracking and resolution system.
- Onsite Support: Provide technical assistance at customer locations and prepare final reports upon task completion.
- Maintenance: Maintain proper repair and maintenance of test/training assets installation standards and documentation.
- Point of Contact: Act as the primary liaison between Ultra and the customer for troubleshooting and resolution of help requests. Coordinate with different groups within Ultra and follow up with customers regularly.
- Training: Conduct technical training sessions.
- Database Management: Maintain multiple databases including call logs trip reports and failure reports.
- Reporting: Provide detailed reports from logging tools update status and attend status meetings with customers to discuss ongoing service calls.
- Quality Audits: Perform quality audits as needed.
- Software Management: Load and test software on systems prior to shipping.
- Additional Duties: Perform additional duties as assigned.
Required Skills & Qualifications:
- Active US Secret security clearance. Security Clearances are granted to US Citizens.
- Prior experience maintaining or operating Tactical Data Links (Link16 highly desired).
- Prior experience with IT networking. (i.e. hardware installation).
- Proficiency with Linux and Windows Operating Systems.
- Must have Security certification or be able to get within 12 months of hiring.
- ADSI or equivalent maintenance and/or operator experience
- Willingness to travel domestic and international.
Desired Qualifications:
- Selfstarter with the ability to work independently and collaboratively.
- Strong communication and customer service skills.
- Experience with Tactical Data Links/Command and Control Systems.
- ADSI experience.
- Link 16 experience.
- Military background.
#IC
#LIHybrid
#LIDA1
Notice
Due to the nature of the programs we deliver for our customers candidates may need to obtain the relevant security clearance or handle exportcontrolled material as defined by the roles requirements.
Our Benefits
Every employee is critical to our success and as such we offer a range of flexible employee benefits including:
- Annual Bonus Annual Bonus Performance Related
- Competitive Paid Time Off (PTO) package plus 11 company holidays
- Early finish on Friday
- 401K w/ company match
- Medical/Dental/Vision Benefits
- Student Loan Assistance Program
- Array of voluntary benefit offerings
Diversity Equity & Inclusion Statement
At Ultra I&C we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values behaviors and policies we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking ensuring we successfully deliver to our customers. We therefore do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application please email us at .
Reasonable accommodation statement: if you need accommodation for any part of the application process please email .
We abide by the requirements of 41 CFR 601.4(a) 60.300.5 (a) and 60741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color religion sex sexual orientation gender identity or national origin and for inquiring about discussing or disclosing compensation. Moreover these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Employment Type
Full-Time
