Security Engineer II Customer Service Security Response Operations CSSRO
Security Engineer II Customer Service Security Response Operations CSSRO
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
Customer Service Security is the first line of defense protecting our Customers and their interests from technical & malicious adversaries seeking to steal their data and/or cause them harm. We are looking for Security Engineers who are ready to take on a frontline role in addressing security issues facing the largest Customer Service operation in the world where customer obsession equals protection. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges as well as the ability to quickly design and build solutions to address them.
CS Security is looking for Security Engineers to ensure that our Customer protection is always the priority. We drive incidents to the highest standards to maintain and enhance internal and external customer trust. If you enjoy analyzing engineering and architecting solutions to deliver results faster and you are skilled at investigating security issues and new threat scenarios this position will provide you with a challenging opportunity to work alongside worldclass talent in solving complex and farreaching problems. A successful candidate will have a good mix of deep technical knowledge and a demonstrated background in Security Engineering and Architecture activities.
Key Responsibilities include:
Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle owning the deep dive and coordination to turn data into information.
Respond to Incidents in a timely manner providing leadership & guidance to all security analysts.
Conduct deepdive investigations into threat and fraud abuse reports and detections
Influence service teams across Amazon to develop systems and processes with security best practices.
Attend internal and external training regarding security engineering and response.
Find opportunities to improve from largescale security incident investigations.
Participate in or lead postmortem analyses.
Design & Build securityrelated services for internal customers.
Develop and mentor other security engineers analysts investigators and software developers.
Key job responsibilities
Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle owning the deep dive and coordination to turn data into information.
Respond to Incidents in a timely manner providing leadership & guidance to all security analysts.
Conduct deepdive investigations into threat and fraud abuse reports and detections
Influence service teams across Amazon to develop systems and processes with security best practices.
Attend internal and external training regarding security engineering and response.
Find opportunities to improve from largescale security incident investigations.
Participate in or lead postmortem analyses.
Design & Build securityrelated services for internal customers.
Develop and mentor other security engineers analysts investigators and software developers.
About the team
ABOUT AmSec:
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training and Career growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and other careeradvancing resources here to help you develop into a betterrounded professional.
Bachelors degree in Computer Science Engineering related discipline or equivalent experience
5 years of work in related technical roles (such as threat hunting threat intelligence security data analysis etc.
3 years of experience with cloud technologies (AWS preferred Azure Google Cloud etc)
3 years of experience using data analysis tools and technologies such as SQL Jupyter R Python
3 years of experience with incident handling/response active attacks / live scenarios / applied computer security
Masters degree in mathematics computer science or related engineering disciplines
Extensive knowledge of computing security issues and threat vectors and experience with security architecture system architecture threat modeling reverse engineering malware analysis adversary methodologies and/or threat intelligence
Excellent written communication and organizational skills
Experience with crossorganizational collaboration and creation of remediation plans
Standing relationships with global associations relevant to the position
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
CS Security is looking for Security Engineers to ensure that our Customer protection is always the priority. We drive incidents to the highest standards to maintain and enhance internal and external customer trust. If you enjoy analyzing engineering and architecting solutions to deliver results faster and you are skilled at investigating security issues and new threat scenarios this position will provide you with a challenging opportunity to work alongside worldclass talent in solving complex and farreaching problems. A successful candidate will have a good mix of deep technical knowledge and a demonstrated background in Security Engineering and Architecture activities.
Key Responsibilities include:
Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle owning the deep dive and coordination to turn data into information.
Respond to Incidents in a timely manner providing leadership & guidance to all security analysts.
Conduct deepdive investigations into threat and fraud abuse reports and detections
Influence service teams across Amazon to develop systems and processes with security best practices.
Attend internal and external training regarding security engineering and response.
Find opportunities to improve from largescale security incident investigations.
Participate in or lead postmortem analyses.
Design & Build securityrelated services for internal customers.
Develop and mentor other security engineers analysts investigators and software developers.
Key job responsibilities
Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle owning the deep dive and coordination to turn data into information.
Respond to Incidents in a timely manner providing leadership & guidance to all security analysts.
Conduct deepdive investigations into threat and fraud abuse reports and detections
Influence service teams across Amazon to develop systems and processes with security best practices.
Attend internal and external training regarding security engineering and response.
Find opportunities to improve from largescale security incident investigations.
Participate in or lead postmortem analyses.
Design & Build securityrelated services for internal customers.
Develop and mentor other security engineers analysts investigators and software developers.
About the team
ABOUT AmSec:
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training and Career growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and other careeradvancing resources here to help you develop into a betterrounded professional.
Bachelors degree in Computer Science Engineering related discipline or equivalent experience
5 years of work in related technical roles (such as threat hunting threat intelligence security data analysis etc.
3 years of experience with cloud technologies (AWS preferred Azure Google Cloud etc)
3 years of experience using data analysis tools and technologies such as SQL Jupyter R Python
3 years of experience with incident handling/response active attacks / live scenarios / applied computer security
Masters degree in mathematics computer science or related engineering disciplines
Extensive knowledge of computing security issues and threat vectors and experience with security architecture system architecture threat modeling reverse engineering malware analysis adversary methodologies and/or threat intelligence
Excellent written communication and organizational skills
Experience with crossorganizational collaboration and creation of remediation plans
Standing relationships with global associations relevant to the position
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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