Director Operational Excellence Change Management and Communications

At AstraZeneca we pride ourselves on crafting a collaborative culture that champions knowledgesharing ambitious thinking and innovation ultimately providing employees with the opportunity to work across teams functions and even the globe.

Recognizing the importance of individualized flexibility our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging facetoface in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind providing space where teams can come together to strategize brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people the planet and our business are interconnected which is why were taking ambitious action to tackle some of the biggest challenges of our time from climate change to access to healthcare and disease prevention.

Introduction to role

We are looking for a new member to join our team and play a key role in driving process optimization developing strategic management and measurement processes for key performance indicators in R&D IT providing accurate management reporting and helping us deliver technology adoption and influence ways of working.

In this role you will lead the standardization of processes to align with priorities and IT objectives that fasttrack technology adoption and our ways of working. You will develop strategic partnerships with key stakeholder groups in R&D IT and R&D to establish trust foster community and drive adoption to changes while measuring success. You will also be responsible for analyzing R&D IT Pulse and developing action plans across R&D IT functional areas with Operation managers. You will lead resources focused on developing brandcompliant internal comms engaging educational messages and campaigns using various digital channels and inperson events across AZ. The goal is to increase operational efficiency benefit realization and achieve results by increasing change adoption through effective pacing of activities and support.

We expect you to be a critical thinker with experience in operations management leadership and delivering impactful digital communications/learning & development content for diverse global audiences. You have excellent written presentation and verbal skills with fluent English. You are a selfstarter and a leader eager to learn more and build your experience in this area. You are also comfortable building strong relationships with colleagues across the business and challenging behaviors.

Accountabilities

In this role you will be responsible for maintaining a strategic continuous improvement approach to the value the team brings to R&D IT. The following represents the major areas of work this role is responsible for:

Operational Excellence:

Support the strategic and operational plans to ensure strategic priorities (Embed Change Leadership Capability Transform GPPM & COO Drive R&D IT Effectiveness and Cultivate Learning & Growth).

Assess prioritize and drive process optimization and LEAN methodologies within R&D IT. Develop and implement strategies and plans for process standardization and optimization to support R&D and IT priorities achieving operational excellence.

Lead with R&D IT Operations Managers in facilitating process standardization and optimization across functional areas. Partner with various IT teams to collaborate and operate as #OneIT and participate in various initiatives improving overall operations and fostering a collaborative environment.

Drive the analysis of R&D IT Pulse results in collaboration with Operations Managers. Identify areas for improvement and develop welldefined action plans to enhance employee satisfaction and engagement. Establish and monitor KPIs to measure optimization efficiencies.

Develop and monitor the R&D IT Scorecard & Roadmap to align operational excellence priorities with AZ and Global IT priorities. Maintain a high degree of understanding and awareness of new strategic and business/IT planning trends and developments. Provide robust and succinct information to senior leaders.

Work in collaboration with IT teams to develop R&D IT and R&D Change and Communication Strategies and plans as well as OSP Onboarding/optimization. Ensure that all actions are datadriven and solutionsoriented.

Drive highquality and ensure management control through the development/monitoring of KPIs effective issues management and support resource planning (people and systems).

Change Management & Communications:

Develop and oversee the of the Change and Communications Events Plan and Training Plan ensuring alignment with organizational priorities and strategic goals.

Lead and manage the coordination of highimpact global and local events such as IT Showcases Podcasts Webinars Lunch & Learns and presentations for the business ensuring these events drive engagement and knowledge sharing.

Create and maintain consistent highquality content across enduser portals (SharePoint MS Teams Workplace). Ensure that all digital content supports the strategic objectives of R&D IT and enhances user experience.

Oversee the availability and accessibility of critical content for R&D IT including onboarding training materials videos and podcasts. Ensure that this content is easily accessible on R&D IT channels and meets the needs of the organization.

Develop and implement a forwardlooking learning strategy focused on AI and technology. Together with GenAI leadsunderstand stakeholder needs and coordinate with appropriate AZ groups to deliver targeted training that supports the strategic goals of R&D IT.

Essential Skills/Experience

Bachelors Degree or above

57 years of applicable experience

Exposure to technology implementations project management change management

Sound knowledge of process optimization LEAN ways of working Change Management and Communications

Excellent written presentation and verbal skills with the ability to build excellent relationships with stakeholders (including crossculturally). Ability to translate complex information and data into impactful content. Confident creating engaging designs in PPT or other suitable tools.

Ability to influence and shape Global solutions/processes.

Desirable Skills/Experience

A cando attitude and eagerness to learn more about employee engagement awareness learning & development and the Business of R&D.

Confidence in building strong relationships with colleagues across the business

Independence and ability to lead and manage a diverse cross functional team.

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca our work has a direct impact on patients by transforming our ability to develop lifechanging medicines. We empower the business to perform at its peak by combining cuttingedge science with leading digital technology platforms. Join us at a crucial stage of our journey in becoming a digital and dataled enterprise where you can make the impossible possible by building partnerships creating new ways of working driving scale speed innovation all while having a passion for impacting lives through data analytics.

Ready to make an impact Apply now!

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 11 years

• Top 100 Employers Award

• Canadas Most Admired Corporate Culture

• Learn more about working with us in Canada

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Are you interested in working at AZ apply today!

AstraZenecais an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment assessment and selection process and may be requested by emailing.

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Date Posted