Customer Service Tech
Customer Service Tech
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$ 34238 - 59916
1 Vacancy
Job Description
Country:
United States of AmericaLocation:
CAN01: CarrierSyracuse NY 6304 Carrier Parkway East Syracuse NY 13057 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do. For more information visit corporate.carrier or follow Carrier on social media at @Carrier.
About this role:
If you thrive in a fastpaced environment and are looking for an opportunity to develop your customer service career then we have a great opportunity for you. We are seeking a motivated processoriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end userhomeowners installing and servicing contractors distributor warranty administrators and distributors seeking aftermarket replacement components. Our Call Center is a highvolume fast paced and metric driven callcenter team atmosphere with high emphasis on customer satisfaction.
Key Responsibilities:
Provide exceptional customer support to homeowners.
Handle homeowners to assist with locating local service providers.
Manage all customer interactions via inbound/outbound phone email and written correspondence.
Assist consumers with troubleshooting WiFi connectivity and Remote access on website or phone applications.
Communicate customer facing issues to management and identify areas of opportunity
Collaborate with internal departments to resolve customer opportunities
Actively participate in departmental Carrier Excellence initiatives as well as agent certifications
Required Qualifications:
High School Degree/GED
2 years of experience in a call center or troubleshooting
Preferred Qualifications:
Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
Ability to handle between 7590 phone calls per day while maintaining a positive/responsive attitude with the customer
Working knowledge of Salesforce is desired.
A background in Residential and Commercial HVAC applications products and systems and the ability to read basic technical drawings is desired
Excellent customer service skills
Strong written and oral communication skills
Proficient in MS Office (specifically Word and Excel)
Strong analytical skills accuracy and attention to detail
Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
Creative problem solving skills
Selfstarter and well organized able to multitask and prioritize work
Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours
Spanish or French language skills are a plus
RSRCAR
#LIOnsite
Pay Range:
$34238 $59916 AnnuallyCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
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Employment Type
Full-Time
