Practice Assistant II Neurology Onsite
Practice Assistant II Neurology Onsite
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Salary Not Disclosed
1 Vacancy
Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
Performs both administrative and clinical functions to support providers and to enable smooth and efficient working of practice operations under minimal supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling checkin checkout duties.Qualifications
- High School Diploma or equivalent required.
- Office experience of 23 years is required.
- Proficiency with all Office Suites.
- Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system manage more nonroutine phone calls and solve routine issues as appropriate.
- Effective communication in writing as appropriate for the needs of the audience and talking to others to convey information effectively
- Understanding written sentences and paragraphs in workrelated documents to correspond and communicate with others clearly and effectively (including composing/editing email memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Wellorganized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Knowledge of practice operations and standards.
- Understanding of procedures including filing copying scanning printing and faxing.
- Highly proficient in all communication skills (phone verbal and written). Ability to handle sensitive information and situations with poise and professionalism.
- Strong organizational coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively following established protocols and work within systems.
- Advanced computer skills. Ability to use all applicable applications at the highest competency level.
- Ability to problem solve and troubleshoot. Ability to analyze a situation and determine the best course of action within established guidelines.
- Understanding of the appropriate use and importance of related forms.
- Advanced understanding and use of medical terminology.
- Advanced comprehension of insurance types and referral process
- Knowledgeable and compliant with all hospital State and Federal requirements (where applicable to job performance) including policy and procedures with The Joint Commission and HIPAA.
Responsibilities:
- Schedule patient appointments and maintain appointment records. Ensure provider schedules are filled and conduct appointment reminder calls.
- Call for patient medical records and laboratory test results.
- Answer telephones assist callers with routine inquiries and schedule appointments.
- May be required to accept copayments.
- Manage inbasket messages in Epic and Pool messages
- Handles screens and/or takes messages related to prior authorizations.
- Address provider questions prescription refills and test results.
- Process patient billing forms and scan documents to patient medical record/LMR.
- File materials in patient folders and print appointment schedules.
- Type forms patient letters schedules memos etc. as directed.
- Assign incoming faxes and work on faxes relevant to the providers and department assigned to this role.
- Bring mail open and distribute unit mail
- Acts as Super User for scheduling registration and billing systems.
- Provide assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. scheduling schedule changes/blocking) ata more advanced competency level.
- Assist with orientation and training for new and current staff.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
