Customer Success Manager
Customer Success Manager
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Job Description
Job Description
Customer Success Manager ERP Solutions
Location: Lincolnshire/Nottinghamshire Hybrid Working
Salary: Up to 45000 base 10000 bonus potential
Are you passionate about helping businesses succeed through technology Were seeking an experienced Customer Success Manager to join our team focusing on delivering exceptional value through our ERP solutions.
About the Role:
As a Customer Success Manager youll be the trusted advisor to our B2B clients ensuring they maximize the value of their ERP investment. Youll build and nurture strong relationships while driving customer satisfaction and business growth.
Key Responsibilities:
Manage a portfolio of key business clients serving as their primary point of contact and strategic advisor
Develop and maintain strong relationships with stakeholders at all levels
Monitor client health usage patterns and satisfaction levels to proactively identify areas for improvement
Work closely with the sales team to identify and secure upsell opportunities
Conduct regular business reviews and strategic planning sessions with clients
Travel to client sites for facetoface meetings and workshops
Create and execute customer success plans aligned with clients business objectives
Ensure successful onboarding and adoption of our ERP solutions
Requirements:
Proven experience in customer success management preferably within the ERP or B2B software sector
Strong understanding of business processes and ERP systems
Excellent relationshipbuilding and communication skills
Ability to understand and articulate technical concepts to nontechnical audiences
Experience in identifying and driving upsell opportunities
Willingness to travel regularly to client sites
Project management skills with ability to handle multiple clients simultaneously
Commercial acumen and strategic thinking capabilities
Benefits:
Competitive base salary up to 45000
Bonus potential of 10000
Comprehensive healthcare package
Professional development opportunities
Company pension scheme
Flexible working arrangements
Join our team and play a crucial role in helping businesses transform through technology. If youre ready to make a real impact while growing your career we want to hear from you.
To apply please send your CV and a covering letter detailing your relevant experience.
Required Experience:
Manager
Employment Type
Full-Time
