Software Renewal Communication Analyst
Software Renewal Communication Analyst
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
Advisory OtherManagement Level
Senior AssociateJob Description & Summary
At PwC our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.In business intelligence at PwC you will focus on leveraging data and analytics to provide strategic insights and drive informed decisionmaking for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Summary
Reporting to the Core Operations Lead the senior associate position is part of the Operations team within Product & Technologys.
As a Senior Associate you will play a key role in developing and implementing communication strategies that enhance the effectiveness of Technology services and initiatives within the organization. This position is responsible for creating clear concise and engaging content for various communication channels to ensure that technical information is accessible and understandable for all stakeholders.
In addition you will play a key role in managing software renewals liaising with various stakeholders to fulfill the request end to end.
The ideal candidate must have a great attitude is resourceful selfstarter/driven have the ability to adapt to a changing landscape and develop/execute on a project plan. Proficiency with Power BI and Alteryx and has a genuine passion for working with data to drive informed decisionmaking. This individual must have excellent organizational skills in order to manage multiple and competing priorities and deal with stakeholders at all levels. The individual must also be competent at relationship building and possess superior communication skills both written and oral; as well as collaborate with crossfunctional teams manage relationships.
This position is expected to have on call responsibilities where needed during Major Incidents where communications need to be sent out to staff.
Major Responsibilities
Communications activities: 30:
Develop and implement communication plans for EIT projects and initiatives.
Create and distribute content via newsletters emails intranet presentations and Viva Engage.
Translate complex technical information into userfriendly language for nontechnical stakeholders.
Manage the P&T departments communication calendar to ensure timely messaging.
Serve as a liaison between P&T and other departments to facilitate effective communication.
Monitor stakeholder feedback to refine communication strategies and content.
Maintain and update P&T content on the intranet and other platforms.
Organize and facilitate P&T workshops webinars and training sessions.
Support crisis communication efforts during Major Incidents or outages.
Stay informed on Technology communication trends and best practices to enhance the departments efforts.
Software Asset Management and Renewals 60
Serve as a key player in managing software assets ensuring compliance costeffectiveness and efficiency.
Utilize Power BI and Alteryx for data analysis and visualization to provide insights into software asset management.
Collaborate with crossfunctional teams to gather analyze and interpret software asset information.
Manage and oversee the software licensing process to ensure compliance with legal and organizational policies.
Track and maintain an inventory of software licenses and renewals ensuring timely renewals to avoid lapses.
Collaborate with P&T and procurement teams to forecast software needs and budget for upcoming license renewals.
Educate and advise stakeholders on software licensing terms usage rights and compliance requirements.
Develop and implement procedures for software audits to ensure compliance with licensing agreements.
Maintain accurate records of software usage and licensing agreements for audit and reporting purposes.
Identify opportunities to optimize license usage and reduce costs through consolidation or alternative solutions.
Respond to internal queries regarding software licensing issues and provide guidance as needed.
Stay updated on industry trends and changes in software licensing to inform strategic decisions.
Process Improvement and Innovation 10:
Continuously evaluate and recommend improvements to software asset management processes.
Experiment with different tools and methodologies to enhance efficiency in software asset tracking.
Stay informed about industry trends and emerging technologies in software asset management.
Qualifications
Educations & Professional Certification (Required and/or Preferred)
Excellent organizational and time management skills in order to manage multiple / competing priorities to conclusion
Work Experience
At least 3 years of technical and creative writing experience
Experience working in technology sector and/or with digital business solutions
Technical skills & Specialized Knowledge
Proactively anticipates and manages client expectations by:
communicating expected timelines
prioritizing activities and raising any issues or risks
gaining consensus on what needs to be done
Strong understanding of the complexities associated with financial reporting and governance within a large organization
Experience in establishing monitoring and reporting performance indicators and performing ROI analysis
General Attributes
Exceptional critical thinking skills and attention to detail.
Excellence in customer service positive proactive can do attitude strong interpersonal and communication skills
Assertiveness to obtain completion of project tasks and next steps by team members that sit outside of Insights & Reporting or completely outside of Products & Technology
Able to work independently with minimal supervision
Excellent discretion when dealing with sensitive information.
Flexible and able to work with a wide range of cultures understanding social economic and cultural differences between the stakeholders we work with
A selfstarter who is quick to learn and apply new concepts.
Accepting and willing to take on both complex and simple tasks.
Communication/ Interpersonal Skills
Excellent English verbal and written communication skills with the ability to communicate effectively with senior managers and directors within the firm
Demonstrates professional attitude discretion integrity and tact at all times
Is attentive to detail and makes sure no balls are dropped and can manage in an everchanging environment
Customer/ Client Service
Exceptional client relationship skills & understanding of client needs is and proactively communicate with clients (internal & external) to meet deadlines.
Selfstarter who is able to manage their own time / work work well under pressure prioritize and meet tight deadlines.
Stakeholder management skills including navigating pushback advocating for your ideas and willingness to change course quickly
Problem Solving/ Judgement/Decision Making
Ability to prioritize manage time multitask across many assignments create deliverables and delegate to others as well as monitor their work for completion
Accountability/ Impact of Decisions
This individuals work will contribute to the high functioning team and ensure that all areas of the team are moving forward
Decisions made by this role impacts their own work further impact of error is mitigated
Leadership and Coaching
No direct reports.
Sensory and Physical Efforts
N/A
Working Conditions & Travel Requirements (if applicable)
N/A
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Case Development Business Data Analytics Business Intelligence and Reporting Tools (BIRT) Business Intelligence Development Studio Communication Competitive Advantage Continuous Process Improvement Creativity Data Analysis and Interpretation Data Architecture Database Management System (DBMS) Data Collection Data Pipeline Data Quality Data Science Data Visualization Embracing Change Emotional Regulation Empathy Inclusion Industry Trend Analysis 12 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
June 30 2025Required Experience:
IC
Employment Type
Full-Time
