Manager Sales Operations
Manager Sales Operations
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1 Vacancy
Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and selfinsured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare expertsdriving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
The Sales and Revenue Operations Manager will be instrumental in supporting the growth and retention efforts of the Provider Network. This role will focus on optimizing sales processes improving revenue generation strategies and enhancing overall operational efficiency. The specialist will provide essential data management and reporting support for the sales team enabling them to make datadriven decisions and drive revenue growth.
What Youll Do
Manage and develop key Sales Ops personnel to deliver data insights for the prioritization and of sales initiatives.
Oversee accurate and uptodate data within CRM systems (primarily Salesforce) to facilitate efficient sales and revenue initiatives.
Ability to present comprehensive and organized data for key stakeholders to enhance decisionmaking and reporting.
Work with crossfunctional teams to ensure smooth of projects and initiatives.
Assist in the management and optimization of the Provider Network model to improve growth retention and overall engagement.
Support the identification and onboarding of new providers and monitor provider network performance.
Develop and maintain reports and dashboards to provide visibility into sales and revenue metrics such as Salesforce and SQL.
Analyze data to identify trends patterns and opportunities for improvement in sales performance and revenue generation.
Provide insights and analytics to assist with special projects strategic initiatives or operational issues.
Support the relationship management and operational processes with payers to ensure seamless provider interactions.
Help monitor provider contracts and performance metrics identifying opportunities for improvement and optimization.
Prepare stewardship materials and reports for Integrated Delivery Networks (IDNs) to ensure provider relationships are effectively managed and strengthened.
Track and report on provider performance and engagement with IDNs.
Assist in managing key projects related to sales and revenue operations such as the implementation of new tools (e.g. Rivet VCC partial swipes).
Identify and help address any revenue gaps in recent deals and contracts.
Manage account suspensions and identify root causes to prevent future occurrences.
Assist in the development and implementation of improved sales processes including ensuring proper usage of CRM tools and ensuring the sales team adheres to best practices.
Provide training and support to sales staff on CRM best practices to ensure smooth and efficient processes.
What Youll Bring to Zelis
47 years of experience in Sales Operations Revenue Operations or similar roles.
23 years in a people leadership role.
Proficiency in Salesforce and strong reporting capabilities is required.
Experience with SQL for data extraction manipulation and reporting is preferred.
Strong analytical and problemsolving skills.
Excellent attention to detail with a focus on operational efficiency.
Ability to work crossfunctionally with sales finance and provider network teams.
Strong communication skills for effective stakeholder management.
Experience in the healthcare or provider network industry is a plus.
Ability to manage multiple projects and meet deadlines in a fastpaced environment.
Location and Workplace Flexibility
We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership team. Inoffice work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Our Values and Culture
We are always thinking about life beyond the laptop and how we can drive positive change for our clients our associates and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
Drive Innovation
Embrace a Growth Mindset
Put People First
Act With Agility
Champion Collaboration
Build Trust
We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving exciting experience for our associates. We leverage these values to continuously evolve an awardwinning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selveswhich is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.
A Lot of Respect
This is a collaborative organization where everyone is on your team. Each personfrom the newest intern to the CEOis in their position because they are an expert and they view you with the same lens. No matter who you are where you sit in the organization or the span of your tenure everyone at Zelis is treated with respect.
We respect your time (so much so that we arent asking you to write a cover letter). We make sure you have time to focus by offering MeetingFree Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.
We respect and prioritize worklife balance. With flexible PTO a hybrid/remote work environment and a culture that encourages disconnecting after hours we ensure you have the time and space to manage lifes surprises and fully engage outside of work. Working 9 to 5 isnt just a hit song; we respect business hours and promote wellness offerings to keep you at your best both on and off the clock.
We respect diverse opinions. There are always seats at the table and were eager to add more chairs. We continue to build our Diversity Equity and Inclusion initiatives including training guest speakers associateled Business Resource Groups inoffice DEI events and more.
We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical dental 401k fertility and family building education assistance pet insurance menopause and midlife care and more.
We respect YOU. As an Equal Opportunity Employer we believe that everyones voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100 of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Manager
Employment Type
Full-Time
