Guest Experience Senior Supervisor Maternity Cover - London Marriott Hotel Regents Park
Guest Experience Senior Supervisor Maternity Cover - London Marriott Hotel Regents Park
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Job Description
POSITION SUMMARY
Maternity Cover
Explore our very big world.
We are looking for a passionate Guest Experience Senior Supervisor to join our wonderful team at London Marriott Hotel Regents Park.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
The impact youll make
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.
What youll do
- Process guest checkins assigning rooms and activating room keys
- Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns
- Answer respond to and process all guest calls messages questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process checkouts and resolving any disputed charges
- Process payments and room charges as well as cashing guests personal and travellers cheques
- Confirm reservations and cancellations running daily reports on the number of arrivals and departures
What were looking for
- A warm peopleoriented demeanor
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility problemsolving skills and multitasking ability
- The ability to stand sit or walk for extended periods of time across a work shift
Perks you deserve
Well support you in and out of the workplace by offering:
- Teamspirited coworkers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms gift shop items food and beverage
- Recognition programs
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
LONDON MARRIOTT REGENTS PARK
London Marriott Hotel Regents Park offers everything you need to experience Englands capital city in style. Ideally situated in Northwest London just steps from Regents Park and within walking distance of Swiss Cottage Underground station our hotel effortlessly blends style substance and awardwinning service. Bring your style and your spirit well bring a work culture where you can shine. We work hard we play hard and we want to help you to grow.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
