Vino Volo General Manager - St Louis Lambert International Airport
Vino Volo General Manager - St Louis Lambert International Airport
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Managing the store to deliver excellent customer service and maximize sales opportunities including but not limited to:
- Deliver and coach employees to surprise and delight customers with a service level they have neverbefore experienced at an airport and rarely ever encounter at stores or wine bars outside the airport.
- Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino Volos wines making them want to buy these wines by the bottle.
- Create a relaxed refined and enjoyable environment for customers in spite of the stresses noise and crowds of the airport environment
- Listen and empathize with customers with a focus on gently and persuasively upselling them on bottles of wine or enrollment in Vino Volos loyalty program and wine club.
- Collaborate with Associates to ensure all customers are as happy as possible at all times and all possible wine upsale opportunities are captured.
- Responding to customer complaints and feedback when necessary
- Ensure that all alcohol beverage control regulations are followed. Prevent underage or intoxicated persons from being served wine at any time.
- Ensuring that the store is clean and wellkept
Managing product offering and inventory including but not limited to:
- Creating and printing daily menus organizing flights of the day and generally managing the offering to the customer in accordance with corporate standards to ensure that a quality offering is continuously available
- Ensuring that all collateral materials including but not limited to menus wine discovery books flight blotters merchandise tags pointofpurchase advertising materials and menus are uptodate attractively displayed and accurate
- Ordering receiving and stocking necessary inventory for sale
- Managing the relationship and negotiating prices with local vendors where necessary
- Ensuring successful implementation of new products policies and corporate initiatives
- Hiring training and managing all store employees including but not limited to:
- Train new Associates in Vino Volos approach to wine service and sales
- Scheduling shifts to ensure good customer service and timely opening and closing of the store while also controlling unnecessary labor expense
- Evaluating employees to ensure they meet company standards
- Handling payroll for the store including but not limited to ensuring that employee hours worked are accurately tracked ensuring that breaks are taken and generating reports to the payroll vendor in a timely manner
- Leading shifts when necessary
Required Experience:
Director
Employment Type
Full-Time
