Manager Business Process Excellence SAP S4HANA Service to Customer

About Us:

How many companies can say theyve been in business for over 177 years!

Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fastpaced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!

Whats the role

The Manager Business Process Excellence Service to Customer plays a crucial role in leading the transformation of ZEISSs service and customer interaction processes within the SAP S/4HANA framework. This strategic position focuses on enhancing the efficiency and effectiveness of all customerrelated processes from order management to returns and claims ensuring a seamless and highquality customer service experience.

Location: Hybrid position 3/2 in White Plains NY

Sound Interesting

Heres what youll do:

• Oversee and optimize processes related to customer order management including sales order creation and invoicing consistent with ZEISSs commercialization models. Enhance customer engagement and satisfaction through streamlined service delivery.

• Develop and implement efficient returns and claims management processes including followup activities such as inhouse repairs sping and refund control ensuring compliance and customer satisfaction.

• Manage and improve the demand forecasting and inventory management of spare parts ensuring alignment with customer needs and operational capabilities.

• Generate and analyze servicerelated reports concerning sales volume and quantity to identify trends challenges and opportunities for improvement.

• Ensure high integration with adjacent processes like logistics intercompany sales and purchasing. Collaborate closely with related departments to optimize crossfunctional workflows and system integration.

• Lead external consulting support within your workstream. Regularly engage with fellow workstream leads for best practice sharing and integration into related processes or systems such as CRM. Develop and implement strategic plans that align with ZEISSs broader business goals.

• Communicate effectively with all levels of the organization to promote the transformation agenda. Manage change proactively by engaging stakeholders and facilitating adaptation to new processes and systems.

Do you qualify

• Masters degree in Business Administration Industrial Engineering Finance or a related field.

• Significant experience in managing projects focused on business process excellence particularly within SAP ERP transformations in Sales Service and Distribution.

• Demonstrated ability to develop strategic plans and lead change management initiatives.

• Strong analytical organizational and communication skills.

• Exceptional leadership and strategic thinking skills.

• Advanced project management capabilities.

• Strong interpersonal and communication skills capable of working with diverse teams and influencing senior leadership.

• Proficient in change management capable of driving change across the organization.

• Proficiency in English is required; German language skills are highly desirable.

The annual pay range for this position is $140000 $160000

The pay offered for this role may be influenced by factors such as job location scope of role qualifications education experience & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits including medical plans retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race color religion creed sex gender marital status age national origin or ancestry physical or mental disability medical condition military or veteran status citizen status sexual orientation pregnancy (includes childbirth breastfeeding or related medical condition) genetic predisposition carrier status gender expression or identity including transgender identity or any other class or characteristic protected by federal state or local law of the employee (or the people with whom the employee associates including relatives and friends).