Role Responsibility
AsService Tool Manageryouwill concentrate your activities on the following:
- Report generation and creation.
- ITSM and CMDB administration.
- 2nd line support.
- Development maintenance and documentation.
- Escalation of issues with CIs the CMDB or invalid/outofdate documents.
- Reviews procedures and workflows for implementation in the customized ITSM tool.
- Evaluation of request viability including effort estimation and risk assessment.
- Creation and maintenance of project documentation.
Successful Candidate
- Bachelors Degree or equivalent
- Excellent command of English both written and spoken; other European Languages would be beneficial.
- ITIL certification preferred.
MUST HAVE
- Computer Science Degree or equivalent with 8 years experience.
- Background in ITSM and CMDB tools.
- Knowledge of object Oriented programming languages (i.e. Java) and scripting languages (i.e. JavaScript or Python).
- Excel and Power BI knowledge.
- SQL (PostgreSQL MSSQL Oracle or Access) knowledge.
- Unix and Windows knowledge.
- Strong communications and relationship skills are key.
- Ability to work in a stressful environment and manage customer expectations.
- A selfmotivated team player who can work independently.
- Excellent command of English both written and spoken; fluency in other European Languages beneficial.
SHOULD HAVE
- Background in SMAX uCMDB Discovery and Operations Orchestration from Microfocus.
- ITIL certification.
Required Experience:
Manager