drjobs Service Tool Manager

Service Tool Manager

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1 Vacancy
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Job Location drjobs

Darmstadt - Germany

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Role Responsibility

AsService Tool Manageryouwill concentrate your activities on the following:

  • Report generation and creation.
  • ITSM and CMDB administration.
  • 2nd line support.
  • Development maintenance and documentation.
  • Escalation of issues with CIs the CMDB or invalid/outofdate documents.
  • Reviews procedures and workflows for implementation in the customized ITSM tool.
  • Evaluation of request viability including effort estimation and risk assessment.
  • Creation and maintenance of project documentation.

Successful Candidate

  • Bachelors Degree or equivalent
  • Excellent command of English both written and spoken; other European Languages would be beneficial.
  • ITIL certification preferred.

MUST HAVE

  • Computer Science Degree or equivalent with 8 years experience.
  • Background in ITSM and CMDB tools.
  • Knowledge of object Oriented programming languages (i.e. Java) and scripting languages (i.e. JavaScript or Python).
  • Excel and Power BI knowledge.
  • SQL (PostgreSQL MSSQL Oracle or Access) knowledge.
  • Unix and Windows knowledge.
  • Strong communications and relationship skills are key.
  • Ability to work in a stressful environment and manage customer expectations.
  • A selfmotivated team player who can work independently.
  • Excellent command of English both written and spoken; fluency in other European Languages beneficial.

SHOULD HAVE

  • Background in SMAX uCMDB Discovery and Operations Orchestration from Microfocus.
  • ITIL certification.

Required Experience:

Manager

Employment Type

Full Time

Company Industry

About Company

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