Recreational Vehicles RV Parts and Service Counter Advisor
Recreational Vehicles RV Parts and Service Counter Advisor
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Job Description
Recreational Vehicles / RV Parts and Service Counter Advisor
JobDescription
Put your natural knack forpleasing people to work! If you can make customers feel welcome and confidentthat their needs are being met then our dealership may be your next careerhome.We need more than a Parts & Service Advisor; we need an expertin the art and science of customer servicesomeone who is equally ascomfortable greeting customers as they are scheduling appointments and actingas a liaison between our customers and our service techs.
JobResponsibilities
- Attitude is everythinggreetservice department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using lowpressure highintegritymethods
- Provide accurate estimates of parts costs & repair/maintenance costs
- Adherence to dealership policy on customer RV care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure that all work is complete
- Notify customers when RVs are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealershipstandards
- Be familiar with Manufacturer and ExtendedService Contract Authorization processes
Requirements
Educationand/or Experience
- PreviousService Advisor & Parts experience minimum of 1 year is necessary alongwith relevant education
- Prior Service Advisor training as a PLUS.
Benefits
Compensation
- Compensationis based on experience. Estimated income range of $17 $22 / hour.
Benefits
- Benefitsincludevacation time and several paid Holidays per year.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
