Billing Operations Specialist Remote
Billing Operations Specialist Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Overview:
Were looking for a detailoriented and proactive Billing Operations Specialist to join our team fulltime. In this role youll oversee the accurate and timely processing of invoices resolve billing issues and ensure a seamless payment experience for our customers. Youll work crossfunctionally with internal teams and external clients playing a key role in maintaining the integrity and efficiency of our billing operations.
Responsibilities:
- Oversee the accurate and timely processing of invoices and billing statements for customers.
- Work closely with other departments (e.g. Sales Finance Customer Service) to address any billing issues or questions.
- Investigate and resolve payment disputes or chargebacks.
- Professionally contact clients to communicate payment issues and guide them through updating their payment details if required.
- Meet or exceed collection targets.
- Ensure proper application of billing rates terms and discounts.
- Review and reconcile discrepancies in customer accounts and billing records.
- Monitor and track payment schedules ensuring that payments are received on time.
- Manage the preparation and submission of invoices to clients ensuring that all relevant details (e.g. taxes fees) are included.
- Implement and maintain billing systems and processes to improve efficiency.
- Collaborate with external vendors and customers to address any billing inquiries.
- Ensure compliance with internal policies and external regulations regarding billing and payments.
- Maintain accurate and uptodate customer billing information in the system.
- Assist with audits related to billing records and payments.
Qualifications :
- Proficiency in English both written and verbal is required.
- Ability to work in or overlap with Pacific Time (PST) hours is a plus.
- High school diploma or equivalent (Bachelors degree in Finance Accounting or related field preferred).
- Proven experience in billing accounts receivable or finance roles.
- Proficiency with billing software and financial management tools (e.g. Stripe or similar systems).
- Experience with Salesforce or other CRM platforms.
- Excellent attention to detail with strong organizational skills.
- Ability to multitask and prioritize in a fastpaced environment.
- Effective communication skills (written and verbal).
- Ability to troubleshoot and resolve billing issues efficiently.
Additional Information :
Work Environment:
- Remote
- Fulltime position working U.S. hours (CST or PST)
- All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
