Team Lead Fleet Response
Team Lead Fleet Response
Posted on :
07-04-2025
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1 Vacancy
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Job Description
The Fleet Response Team within Zooxs Fleet Operations organization ensures seamless realtime support for our Robotaxi fleet and its riders. As a Fleet Response Team Lead you will lead a team responsible for monitoring live operations coordinating rapid responses and resolving issues efficiently to ensure every rider reaches their destination safely. Your leadership will be instrumental in developing a highperforming team optimizing workflows and collaborating with Zoox Mission Control Remote Teams and emergency responders to minimize disruptions and maintain operational excellence.
We seek a handson leader with extensive experience in live operations incident management and resource coordination. In this role you will oversee realtime incident response vehicle recovery and rider assistance ensuring minimal downtime and a seamless customer experience. You will drive continuous improvement by identifying operational gaps implementing process innovations and leveraging automation for efficiency. At Zoox we lead by example. This role requires you to work alongside your team fostering a culture of safety speed and service excellence in the evolving world of autonomous mobility.
Travel Requirement: 25
In this role you will:
- Support the Functional Manager of Fleet Response by executing the teams operational strategy ensuring alignment with broader organizational goals and providing realtime insights to drive informed decisionmaking.
- Lead and support Fleet Response Specialists in daytoday operations ensuring they have the tools guidance and structure to effectively manage live incidents assist riders and coordinate robotaxi support.
- Optimize workflows and standardize processes by identifying operational inefficiencies implementing improvements and leveraging automation to enhance team productivity and responsiveness.
- Act as a key liaison between Fleet Response Mission Control Remote Teams and thirdparty vendors facilitating smooth communication and issue resolution to minimize disruptions and improve fleet reliability.
- Coordinate with thirdparty service providers to ensure seamless vehicle recovery roadside assistance and rider support maintaining high service standards and quick response times.
- Provide administrative and people leadership support including scheduling validation performance feedback and maintaining a culture of accountability and continuous improvement.
- Monitor and report on operational performance metrics ensuring that leadership has visibility into team efficiency resource allocation and areas for optimization.
- Proactively identify challenges and collaborate with crossfunctional teams (e.g. Product Security Communications) to implement solutions that improve realtime response effectiveness.
- Remain handson in daily fleet operations engaging with operators to understand pain points support escalations and continuously refine the teams approach to live incident management.
Qualifications
- At least 6 years of leadership experience leading diverse and decentralized technical operations.
- Demonstrated experience executing rapid response procedures and remaining calm under pressure when operating in higherstress environments.
- Proven ability to problem solve and improve operational efficiency with a proactive mindset and resourcefulness
- Prior experience developing and using data and metrics to support strategic decisionmaking.
- Demonstrated ability to concisely and effectively communicate with confidence at all levels of an organization.
Bonus Qualifications
- Bachelors Degree
- Military operations experience
- Working with crossfunctional teams on gotomarket initiatives
- Autonomous vehicle industry experience
- Towing/roadside or dispatch industry experience
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. The salary range for this position is $73000 to $113000. A signon bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance longterm care insurance longterm and shortterm disability insurance and life insurance.
Employment Type
Full Time
Key Skills
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