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At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.
RESPONSIBILITIES:
Provides technical assistance consultation and troubleshooting for issues with server hardware operating systems and applications
Verifies integrity of system backups troubleshooting where necessary
Proactively evaluates late patches for stability and CVE mitigation and applies them to applicable machines and groups
Follows up on assigned tickets pursuing them to resolution in a timely manner consistent with department goals and priorities
Documents resolution of escalated issues into the Tier 2 knowledgebase
Evaluates processes and procedures looking for areas to automate or optimize
Stays up to date on the latest developments with IT tool stack
EDUCATION:
Bachelor of Science in Information Systems preferred or equivalent relevant job experience
EXPERIENCE:
23 years in systems administration or 3 years in a senior helpdesk role
Preferred Certifications: Microsoft Fundamentals MS900 and Azure Administrative Associate AZ104. Equivalent certifications in AWS or Google Cloud may be substituted or the ability to obtain Certifications within 90 days of employment
SKILLS / KNOWLEDGE / ABILITIES:
Critical thinking skills and a strong analytical mindset
Strong oral/written communication skills. Ability to articulate technical concepts to a nontechnical audience
Experience supporting and troubleshooting webbased applications
Understands Active Directory/Entra ID management concepts and best practices
Good working knowledge of networking concepts including cloud networking
Strong working knowledge of major operating systems (Windows MacOS Linux)
Participating in incident response team
Proficiency with DNS and DHCP servers GPO and PowerShell
Working knowledge of virtualization technologies including VMWare and HyperV
Availability for some afterhours work and participation in an oncall rotation
REQUIREMENTS:
Remain stationary for extended periods
Ability to communicate information
Ability to operate a computer
Travel requirement: 10
Possess/Maintain a valid Drivers License
People are our passion. At ALLO we dont treat you like a number. Youre a human being.
Get ready to plug into the perks at ALLO:
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .
ALLO is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Full-Time