Prod Data Mgmt Specialist - PCC

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.

Why You Should Join Us

Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation resources.Youll also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.

Summary

Working under minimal supervision of the Supervisor SKU Governance referring only exceptional problems and issues for management review or approval the SKU Governance Specialist operates through a call center structure and acts as a secondlevel resource for all Sales affiliates. Primary duties include creation and maintenance of SKUS for all approved vendors and managing the data related to vendor and SKU details. Handles entry level to complex SKU creation activities based on the vendor and program rules for associated business segments. SKU Governance support efforts include a reactive focus on customerspecific opportunities while a proactive focus is applied to developing resources reports and training for Sales and supporting teams. The SKU Governance Specialist maintains personal knowledge of vendor programs and contract procedures in order to make educated decisions that ensure
SKU creation meets both vendor program and company audit compliance. The SKU Governance Specialist uses knowledge and experience to develop internal processes and documentation which limits liability to both the customer and Connection in terms of revenue loss inability to sell vendor programs and associated fines.

Primary Job Duties
Creates and maintains SKUs according to internal product and program naming conventions.
Responds to Sales and support teams with regards to creation of SKUs as well as analysis of new vendor opportunities.
Audits supplied information for accuracy
Responds to sales requests through call tracking tool within established Service Level including (but not limited to): P & A new SKUs SKU Reporting and price lists management
Tracks and submits vendor contracts until completion
Problem solves and uses prior experience to identify potential issues in SKU creation to avoid issues with order processing

EOL (end of life) SKU management
Assists with updates to existing SKUS
Assists with creation and maintenance for documents associated to SKU governance
Resolves issues and provides pre and postsales support
Maintains necessary SKU and vendor related reporting information
Creates and maintains necessary price lists
Maintains reporting relevant to SKU creation activities
Maintains updating of SKUS within the company ERP
Identifies process improvements and enhancements
Participates in and contributes to team goals
Identifies gaps in resources and documentation around SKU creation and works with Supervisor to develop trainings and resource updates for SKU Governance Team members as well as Sales and Sales Support
Presents SKU Governance focused training sessions designed to support Sales & Product Management initiatives
Maintains Team OneNote Notebook to keep vendor and program information along with team processes and communication notes current
Develops and maintains key vendor and Sales team relationships
Increases personal knowledge of vendor programs and contract procedures
Attends both internal and external trainings and webinars to identify vendor program and product changes
Builds relationships with Connection Sales and Support Teams including Business Development Managers Purchasing Licensing Sales Specialists and Partner Development Specialists
Performs all other duties or special projects as assigned. Identifies the need for unique business
drivers and make proposals for improved processes. Pursues strategies for enhancing the end customer experience as it pertains to SKU Governance.

Required competencies:
Intermediate Microsoft Excel skills with ability to create formulas tables and charts
Proficient in Microsoft Outlook with ability to formulate and send professional emails.
Advanced knowledge of CRM or ERP systems
Intermediate knowledge of databases in order to audit and update information
Customer oriented with ability to listen to and anticipate needs of the customer
Routine problem solver in situations where most problems have occurred before and solutions are familiar.
Intermediate understanding of sales or product procurement operations with ability to follow and improve processes within a vendor segment while maintaining set controls.
Attention to detail in composing keying and proofing professional business materials

Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company
Process change agent with ability to identify process improvements and system enhancements in a changing environment
Systematic advanced reasoning skills with ability to define problems collect data establish facts and draw valid conclusions
Analytical with ability to draw conclusions from data systematic and rational
Detail oriented with item by item focus meticulous attention to detail with ability to proofread for accuracy
Organized state of mind with ability to document activities anticipate problems plan schedules and monitor performance according to priorities and deadlines
Excellent customer service skills with the ability to prioritize and multitask in a fastpaced environment.

Because of the possibility for fraudulent job postings on many popular job boards please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.