Engineer - Complaints Investigator Hybrid - JP9863
Engineer - Complaints Investigator Hybrid - JP9863
Posted on :
07-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Job Title: Engineer Complaints Investigator Hybrid (JP9863
Location: Thousand Oaks CA. 100 REMOTE)
Employment Type: Contract
Business Unit: Complaints Trending
Duration:3 years
Notes: Onsite 50 must be available to go onsite when needed
Posting Date: 02/25/2022
3 Key Consulting is hiring an Engineer Complaints Investigatorfor a consulting engagement with our direct client a leading global biopharmaceutical company.
Job Description:
The complaints investigation technical investigator will perform the device assessment of complaint samples using equipment such as the CT scanner SEM material analysis and Instron testing machines. S/he will be responsible for authoring the assessment report and communicating the findings and results to management and crossfunctional team as required. S/he will be responsible for the validity and integrity of the evaluation reports. The Technical Investigator will maintain close interaction with the quality complaints owner. Additional responsibilities include supporting investigations by performing characterization testing data gathering and analysis as well as supporting root cause analysis.
S/he will also support the implementation validation and operation of the equipment in the CT&I lab providing personnel training on the use of the equipment developing and updating equiment procedures participating in the monthly lab safety inspection and identifying and reporting equipment repairs or maintenance. S/he will work with the vendor to resolve issues and suggest improvements associated with the operation of the equipment.
Why is the Position Open
Supplement additional workload on team.
Top MustHave Skill Sets:
Day to Day Responsibilities:
Basic Qualifications:
Masters degree; OR
Bachelors degree and 2 years of related medical/biopharma development or Operations experience; OR
Associate degree and 6 years of related medical/biopharma development or Operations experience.
Preferred Qualifications:
Employee Value Proposition:
The person in this role will have the opportunity to identify product defects. You will also learn to work with crossfunctional teams to decrease product defect and customer complaints.
Red Flags:
Lack of basic qualifications and 3 must have skills.
We invite qualified candidates to sendyour resume to. Ifyou decide that youre not interested in pursuing this particular position please feel free to take a look at the other positions on our websitewww.3keyconsulting/careers. You are also welcome to sharethis opportunity withanyone you think might be interested in applying for this role.
Location: Thousand Oaks CA. 100 REMOTE)
Employment Type: Contract
Business Unit: Complaints Trending
Duration:3 years
Notes: Onsite 50 must be available to go onsite when needed
Posting Date: 02/25/2022
3 Key Consulting is hiring an Engineer Complaints Investigatorfor a consulting engagement with our direct client a leading global biopharmaceutical company.
Job Description:
The complaints investigation technical investigator will perform the device assessment of complaint samples using equipment such as the CT scanner SEM material analysis and Instron testing machines. S/he will be responsible for authoring the assessment report and communicating the findings and results to management and crossfunctional team as required. S/he will be responsible for the validity and integrity of the evaluation reports. The Technical Investigator will maintain close interaction with the quality complaints owner. Additional responsibilities include supporting investigations by performing characterization testing data gathering and analysis as well as supporting root cause analysis.
S/he will also support the implementation validation and operation of the equipment in the CT&I lab providing personnel training on the use of the equipment developing and updating equiment procedures participating in the monthly lab safety inspection and identifying and reporting equipment repairs or maintenance. S/he will work with the vendor to resolve issues and suggest improvements associated with the operation of the equipment.
Why is the Position Open
Supplement additional workload on team.
Top MustHave Skill Sets:
- Experience in technical investigation and root cause analysis
- Able to collaborate and communicate with cross functional team
- Excellent technical writing and interpersonal skills
Day to Day Responsibilities:
- Perform device assessments of complaints and document results in a report.
- Perform root cause analysis investigations for mechanical and/or electromechanical products.
- Complete evaluation and deliver assessment report on time per clienta requirements.
- Support the implementation and management of the lab infrastructure including all equipment used for investigations.
- Provide requirements for lab and investigational equipment to device development teams in support of new device platforms.
- Support characterization testing and data gathering for investigations.
Basic Qualifications:
Masters degree; OR
Bachelors degree and 2 years of related medical/biopharma development or Operations experience; OR
Associate degree and 6 years of related medical/biopharma development or Operations experience.
Preferred Qualifications:
- Masters or Bachelors in Engineering Science or Biomedical.
- 2 years of experience in complaints investigation within a development manufacturing postmarket or equivalent environment.
- Experience in lab environment.
- Demonstrated competency in root cause analysis methodology.
- Experience with assessment writing process and test development and and writing standard operating procedures (SOP).
- Strong technical writing and interpersonal skills.
- Resultsdriven and detailoriented team leader.
Employee Value Proposition:
The person in this role will have the opportunity to identify product defects. You will also learn to work with crossfunctional teams to decrease product defect and customer complaints.
Red Flags:
Lack of basic qualifications and 3 must have skills.
- Interview process:
Phone screening 1530 min with hiring manager) - Video call / interview with crossfunctional team 45 members 30 min each)
- Phone screening can start on 2/25/2022
We invite qualified candidates to sendyour resume to. Ifyou decide that youre not interested in pursuing this particular position please feel free to take a look at the other positions on our websitewww.3keyconsulting/careers. You are also welcome to sharethis opportunity withanyone you think might be interested in applying for this role.
Regards
3KC Talent Acquisition Team
Employment Type
Full Time
Key Skills
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