InstallationRepair Technician II
InstallationRepair Technician II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We Push the Boundaries of Possibilities for our Communities.
Overview of the Position Responsibilities: As Installation and Repair Technician II you will play a vital role in delivering advanced fiberoptic solutions to our commercial and residential customers. This requires a deep understanding of fiberoptic technology including installation troubleshooting and maintenance. You will be responsible for ensuring the highest quality of service and customer satisfaction by efficiently handling complex installations performing diagnostic and providing technical support. Your expertise will help drive our commitment to excellence in providing highspeed fiber to customers entire system (internet phone and TV).
Be part of our innovation building and delivering a fiberrich internet connection to peoples doorsteps.
What You Will Do:
- Perform troubleshooting analysis and corrective actions on complex service affecting issues originating from the optical line terminal through (OLT) all connected devices.
- Inspect installation sites and review work orders building plans and installation manuals to determine materials requirement and installation procedures have been met.
- Install maintain or repair technology related systems and equipment following blueprints of electrical layouts and building plans on commercial and residential customers.
- Identify troubleshoot and resolve hardware software and basic network related problems encountered by endusers.
- Proficiently install fiber optic system and apply IP delivery theory using IP equipment (SLM) signal meters and other company issued tools and test equipment.
- Identify evaluate and resolve serviceaffecting issues for both residential and commercial customers from the OLT to onpremises devices.
- Maintain proficient and thorough understanding of FTTH systems including all associated home components delivering video data voice along with residential WiFi and home networking.
- Check all wiring work done to ensure that it looks professional and up to company standards.
- Maintain appropriate inventory levels on truck to ensure the ability to deliver the best customer experience.
- Evaluate customers needs and installing telecommunications systems that best delivers excellent customer service.
- Operate company vehicles in a safe and responsible manner adhering to state licensing requirements while working and traveling in inclement weather conditions.
- Mentor and assist Level I technicians in complex tasks and troubleshooting.
- Perform other duties and responsibilities as assigned.
What You Will Need:
- High school diploma or GED equivalent required.
- Two years of experience of installation and repair in the telecommunications field
- Completed Installer and Installer Technician NCTI Courses
- Proven leadership and mentor skills
- Extensive knowledge of network infrastructure and advanced troubleshooting techniques.
- Strong customer service orientation
- Valid drivers license with a clean driving record.
- Able to present technical information to a nontechnical audience
- Able to work independently
- Able to accurately measure distances using tapes and other measuring devices
- Able to use assigned test equipment including but not limited to signal level meter (SLM) leakage detector volt ohm meter sweep receiver and fusion splicer
- Able to prioritize and organize assignments and responsibilities.
- Able to accurately maintain records logs reports work orders etc.
- Able to operate office equipment fax copier etc.
- Able to handle escalations and timecritical issues.
- Able to read street maps and system design prints.
- Able to work flexible hours as required including evenings weekends and oncall shifts.
- Must have a valid drivers license and good driving record
- Word processing spreadsheets Internet software Email Database software
- Ability to work while standing most of the time.
- Ability to walk or work over all types of terrain in all types of weather
- Ability to carry tools and equipment including ladders tool belts
- Ability to work in tight spaces while bending twisting and reaching
- Ability to carry climb and operate extension ladder (approx. 28 & 75lbs)
- Ability to differentiate between different sizes and colors of wires
- Ability to perform work in elevated places (i.e. roofs and utility poles)
- Ability to use drills hammers wrenches screwdrivers and other hand tools
- Ability to work with small components
- Ability to use close vision peripheral vision and adjust focus
- Ability to work in poorly vented areas such as attics in extreme temperatures
- Ability to move crawl bend stoop kneel crouch reach pull push and grasp
- Ability to lift up to 90 pounds
- Physically able to work on computer equipment and test equipment
- Ability to work in environments that may have dust dirt noise insects and cleaning solutions
- Ability to work safely near power lines and electrical equipment
- Ability to drive Company vehicles in a safe manner
- Must be able to meet the physical limit requirements of personal protective equipment aerial lift equipment ladders and/or gaffs that may be used in this position
Why Work at Bluepeak
- Competitive Compensation Annual Bonus Eligibility
- Comprehensive Benefits Package Including Medical Dental Vision Life and 401(k)
- Generous Vacation and Paid Sick Time Paid Holidays and Personal Days
- Professional Development With an Emphasis on Internal Promotion
- Employee Discounts on Bluepeak Services Including Internet
- Progressive and inclusive work culture in which our team has the flexibility support and resources to be successful in their careers!
About Us
We believe that the size of the city shouldnt determine the quality of the technology.Thats why we are building for you: Faster more reliable and without the things that get in the way of great servicelike red tape hidden fees and slow response times. And with up to 5gigabitsof speed for residential customers and 10 gigabits for businesses we are whole new ballgame from internet to TV to connecting every device in your home to powering your business were not only providing the best fiber connections in your community but were also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
*This is a safety sensitive role and as such all candidates must pass a drug test inclusive of regardless of medical license status.
Required Experience:
IC
Employment Type
Full-Time
