Technical support - SPE Kolkata
Technical support - SPE Kolkata
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Job Title: Technical Support
Experience: 1.5 years
Location: Kolkata
Reporting to: Team Leader
Objectives
The Written Communication team is responsible for researching written complaints and delivering comprehensive written responses to address customer concerns. The Specialist will play a crucial role in investigating and effectively resolving customer complaints.
Key Result Areas (KRAs)
- Productivity:
- Meeting or exceeding agreedupon targets within specified timeframes
- Adapting to revised productivity targets based on experience
- Quality:
- Meeting and surpassing minimum quality benchmarks
- Adapting to revised quality targets based on experience
- Feedback:
- Embracing and integrating feedback
- Utilizing feedback for continuous selfimprovement and process development
Key Responsibilities
- Conducting thorough research on written complaints from customers
- Analyzing complaint issues and gathering necessary information for resolution
- Providing comprehensive written responses to customers addressing all concerns raised
- Utilizing critical thinking skills to evaluate complaint validity and propose effective solutions
- Collaborating with various departments to gather insights pertinent to complaints
- Maintaining accurate records of customer interactions complaints and resolutions
- Identifying trends and recommending changes to improve the complaints handling process
Requirements
Requirements:
- 1.5 years of experience
- Experience in International Banking
Employment Type
Full-Time
Key Skills
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