Client Service Specialist
Client Service Specialist
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Job Description
Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers detailed requirements including design print binding and mailing of projects with the various teams within our company as well as outside vendors who produce their jobs. In addition the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.
Essential Duties and Responsibilities
- Learn about and understand customerspecific program processes
- Process orders and monitor schedules to provide ontime product delivery
- Work as liaison between the client management and internal production departments to track and manage orders in progress
- Provide direction to and coordinate with production and scheduling departments
- Communicate with Account Executive Client Service Teammates and clients about job statuses
- Investigate client concerns or complaints promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
- Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
- Backup other team members when necessary
Required Skills and Abilities
- High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
- 1 3 years of relevant experience required
- Must be well organized able to respond quickly to changing situations
- Must be organized and have the ability to plan prioritize and follow through on projects assigned with minimal supervision required
- Effective communications skills with all levels within the organization clients and outside vendors
- Strong computer skills and proficient in Microsoft products
- Detail oriented; excels in problem identification and resolution
- Able to work through customer demands and shifting priorities
- Ability to interpret a variety of instructions furnished in written oral diagram or schedule form
- Must have the ability to work effectively in stressful situations and meet stringent deadlines
- Ability to use basic math skills such as addition subtraction multiplication division measurements and critical thinking to solve practical problems
- Able to work nontraditional hours (as needed)
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
- Requires fine motor hand and arm movement manual dexterity and coordination.
- Must be able to access and navigate each department in the facility
Mittera is a leadingedge company that provides commercial and digital printing finishing graphic design data analytics direct mail processing and fulfillment services. Mitteras fullservice approach connects datadriven revelations barraising creative and expertly printed materials to give our customers brand recognition it deserves. Competitive compensation and robust benefits plans are offered. Benefits include:
- Medical
- Dental
- Vision
- Life and AD&D Policies
- Short and LongTerm Disability
- 401K with Company Match
- Paid Time Off
- Paid Volunteer Time Off
Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
Visit us today at mittera or stop by and fill out an application at Mittera location near you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
