Performance Coach
Performance Coach
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$ 94100 - 141100
1 Vacancy
Job Description
Ecolab is looking for a Performance Coach with previous inrestaurant experience (e.g. GM DM Ops etc. to help enable the successful deployment and adoption of our latest technological innovation. Our team is responsible for selling installing and ensuring differentiated best in class Customer Success with our cuttingedge AI solutions that optimize operations for our clients particularly within the restaurant industry. By transforming how restaurants operate we will make them more efficient and sustainable.
Whats in it For You:
- As a key player in our new division youll have the unique opportunity to shape its culture and direction.
- Impact the success of our innovative projects and help define the future of our product offerings
- Experience the best of both worlds with this team at Ecolab: the agility and creativity of a startup paired with the stability and resources of a global leader.
- Our collaborative environment fosters innovation while providing the support and security you need to thrive.
What You Will Do:
- Develop a deep understanding of our product and use its data to create actionable insights and improvement roadmaps for customers
- Act as the primary point of contact for assigned customer accounts during an initial onboarding phase & in steady state helping users activate insights from our product
- Execute a 68 week user onboarding plan with our customers to drive adoption and understanding of core use cases etc.
- Operate a TraintheTrainer style model to empower customer teams to cascade knowledge of our tool throughout their units
- Monitor user feedback and identify adoption barriers creating iterative solutions to enhance customer satisfaction
- Develop customerspecific performance metrics and provide periodic reviews to measure success against agreed KPIs
- Collaborate with Customer Success and Product teams to resolve technical or operational issues
- Build trusted partnerships with customers to position Ecolab as a critical enabler of operational excellence
Minimum Qualifications:
- Bachelors Degree and 6 years experience or 10 years of working experience
- 3 years of experience in QSR management (e.g. General Manager District Manager etc. with a strong understanding of restaurant operations particularly backofhouse workflows
- Willing to travel up 50
- Familiarity with datadriven decisionmaking and basic analytics
- Exceptional communication and interpersonal skills to engage stakeholders across all levels
- No immigration sponsorship available for this position
Preferred Qualifications
- Customerfirst attitude with a passion for creating value and building relationships
- Proactive problemsolver who thrives in dynamic and fastpaced environments
- Exceptional communication and interpersonal skills to engage stakeholders across all levels
- Strong attention to detail and ability to manage competing priorities effectively
- A collaborative mindset and ability to build alignment across diverse stakeholders
- Experience delivering infield training and conducting change management programs
***Benefits / comp package and disclosures to be added following discussion / alignment with HR
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and marketcompetitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at jobs.ecolab/workinghere.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customerfacing roles may need to:
Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Be fully vaccinated for COVID19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Employment Type
Full-Time
