Head of Operations - German Speaking mwd
Head of Operations - German Speaking mwd
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Job Description
Were looking for a Head of Operations Germany (m/w/d)
Hybrid in London Frankfurt or Berlin Fulltime
About us
Fast flexible finance empowers small businesses to manage their cash flow better and seize opportunities making their business and the economy stronger as a whole. At iwoca we do just that. We help businesses get the funds they need when they need it often within minutes.
Weve already made several billion in funding available to over 100000 businesses since we launched in 2012 and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. Well get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cuttingedge technology data science and a 5star customer service
Our culture
Were expanding fast across our offices in London Leeds and Frankfurt. With all this growth were looking for people who want to learn on the job and lead projects knowing that your ideas will impact thousands of small businesses.
The Team
Our teams go above and beyond to provide outstanding customer service and the best support along the customer journey both for our partners like brokers and banks and for our customers. Our Operations teams include Customer Service Credit Analysis Collections and Operations Strategy with 40 highly motivated colleagues in total. You will be leading the whole customer experience from the first contact with our Account Managers through the credit process with our Credit Analysts to our Collections Team supporting customers with financial difficulties. expanding fast across our offices in London Leeds and Frankfurt. With all this growth were looking for people who want to learn on the job and lead projects knowing that your ideas will impact thousands of small businesses.
Your mission
Were seeking an exceptional Head of Operations to lead and optimize our operational functions ensuring the seamless delivery of customer service and operational excellence. This role is pivotal in driving strategic initiatives managing critical teams and contributing to our goal of financing one million businesses across Europe.
As the Head of Operations you will oversee the Customer Service Credit Analysis Collections and Operations Strategy teams. You will leverage your background in Consulting or your leadership experience within a FinTech (preferably B2Bfocused) to ensure operational efficiency customer satisfaction and scalable growth.
Your responsibilities will include:
Define and implement operational strategies aligned with iwocas mission and business objectives to continuously improve our operational efficiency.
Lead mentor and develop highperforming teams across Customer Service Credit Analysis Collections and Operations Strategy.
Drive process improvements and ensure robust operational workflows that enhance efficiency and customer satisfaction.
Analyze performance metrics across all operational areas and make informed decisions to optimize outcomes.
Work crossfunctionally with Product Technology and Risk teams to drive innovation and improve customer experiences.
Ensure that all operational strategies prioritise customer needs and deliver a bestinclass service experience.
Maintain adherence to regulatory requirements and manage operational risks effectively.
Develop scalable systems and processes to support iwocas growth and evolving customer needs.
Requirements
Were looking for a highly motivated and experienced professional with the following qualifications:
710 years of professional experience including at least 3 years in a management role within operations or customer service.
Background in Strategy Consulting or prior leadership experience in operations within a FinTech (B2B focus preferred).
Proven ability to lead inspire and develop diverse teams to deliver exceptional results.
Excellent communication skills in German (C1/C2 level) and English is a must.
Strong analytical and problemsolving skills with experience in using data to drive decisionmaking.
A deep understanding of customer needs and a commitment to delivering outstanding service.
Ability to think strategically and implement operational strategies that drive growth and efficiency.
Excellent stakeholder management skills to work effectively across functions.
A track record of delivering measurable outcomes in a fastpaced highgrowth environment.
The culture
At iwoca we look to hire smart passionate humble individuals with a growth mindset. We prioritise a culture of learning growth and support and invest in the professional development of our team members.
We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.
Our friendly and inclusive environment combined with our flexible work policies ensures that youll have the perfect balance between work and life empowering you to thrive both personally and professionally.
The offices
We put a lot of effort into making iwoca a brilliant place to work:
Offices in London Leeds Berlin and Frankfurt with plenty of drinks and snacks
Events and clubs like bingo comedy nights yoga classes football etc.
The benefits
A smart motivated and international team (we represent over 35 different nationalities)
26 days of vacation a year plus a free day for your birthday
Onemonth fully paid sabbatical after 4 years
Share options
Mental health support via OpenUp
iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun.
Access to the gym membership program 25 pm for either Fit711 or Urban Sports Club
Exclusive participation in the daily commute 25 pm to the Deutschlandticket
Our home is in a nice office in the heart of the big city. In Frankfurt in the beautiful Ostend our London office is located centrally in Fitzrovia
Companywide training courses with internal and external speakers
A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.
iwocans also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.
Required Experience:
Director
Employment Type
Full-Time
