Guest Experience Manager
Guest Experience Manager
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Job Description
As Marriott Internationalsflagship brand Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Manager opportunity awaits.
Position Summary:
- Manage daytoday operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst engaging and inspiring guests with each guest experience
- Handle complaints settling disputes and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service operational needs and financial objectives are met focusing on attention to detail
- Be an expert on the hotel and the surrounding area know it inside and out to exceed guest expectations and fuel their curiosity
- Build and strengthen relationships with existing and new customers anticipating their needs and enabling future bookings
- Understand the impact of the departments operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Selfmotivated driven and energized in a fastpaced environment
- Armed with smart solutions and a cando attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Marriott Hotel is part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
