Customer Experience Insights Analyst
Customer Experience Insights Analyst
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Job Description
Stefanini Group is hiring!
Stefanini is looking for an Customer Experience Insights Analyst inResearch Triangle Park NC 27709
For quick Apply please reach out to Avneesh Katiyar call / email:
Job Title: Customer Experience Insights Analyst
Number of Openings: 1
Location: 2 T.W. Alexander Drive BOX 12014 Research Triangle Park NC 27709
Work hours: 8:00 AM to 5:00 PM
OVERVIEW:
- As a Customer Insights/VOC Analyst you are a pivotal connector in our communities and teams.
- As a member of our customer insight community your shared purpose is to democratize customer insights into all areas of our North American agriculture business and in a systematic way build a deeper understanding of our customer needs and experiences so that we can innovate even more value leveraging our full portfolio.
- We aim to deliver value personalized for our customers helping farmers and our channel partners feel more confident in their decisions as they balance all of the uncertainty throughout the production cycle.
SPECIFICATIONS
- The successful candidate must be proficient in the use of Medallia Qualtrics or other VOC & Experience management software.
- 25 years experience in customer/market research roles utilizing deep experiencedbased knowledge of a wide variety of qualitative and quantitative research methodologies.
- Must have experience in construction and deployment of statistically relevant surveys through the platforms and extraction of results.
- The candidate should also have experience in compiling data for insights into final reporting format this may include excel ppt and up to Power BI proficiency.
- Experience using design platforms like Canva InDesign etc to build onboarding and training documents is preferred.
- Knowledge of Power BI and Microsoft suite of tools required.
- Must have experience in working with cross functional teams.
- Must be Customer Obsessed passionate about customer centricity and naturally curious.
- Possess Bachelors degree in business marketing or other customer focused discipline.
- Excellent verbal and written communication skills a must.
RESPONSIBILITIES:
- Construct and execute surveys as needed to collect relevant and actionable customer insights and quantitative data.
- Work with business partners to identify knowledge gaps in customer intelligence
- Develop relevant KPIs to measure impacts to demonstrate clear linktovalue of insights generated.
- Demonstrate performance of customer Insights based initiatives through use of dashboards scorecards or other timely communications.
- Intersect Customer insights with other data (Market Competitor) to contextualize and add higher value to insights using business analytics methodology.
- Responsible for content curation and metadata management to ensure accessibility and aggregation of customer knowledge and insights.
- Responsible for creating communications tools and training documents (letters presentation files training Howto guides & FAQs) in support of Salesforce training.
Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those facetoface conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.
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Required Experience:
IC
Employment Type
Contract
