Office Assistant Customer Care
Office Assistant Customer Care
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Salary Not Disclosed
1 Vacancy
Job Description
- Work from Home
- Hybrid Work From Home
- Flexible schedule
- Free uniforms
This position is with the Atlanta location of Americas Swimming Pool Company (ASP). ASP Atlanta is locally owned and operated and serves metro Atlanta focusing on Cobb Dekalb North Fulton and Gwinnett counties. We are a highly rated company as evidenced by recently being named one of the top three pool companies in Atlanta by ThreeBest Rated.
Americas Swimming Pool Co. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation age national origin ancestry citizenship disability or veteran status. You are applying for work with a franchisee of ASP Americas Swimming Pool Company not ASP Franchising SPE LLC or any of its affiliates. If hired the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.
- Customer Interaction
- Customer Service
- Provides office communications support by fielding calls answering questions forwarding messages confirming customer work orders and keeping customers informed of order status.
- Interact with customers daily regarding scheduled appointments issues and challenges with existing services billing etc.
- Conduct customer satisfaction surveys and courtesy calls.
- Escalate issues to management as needed.
- Support of proposals email blasts and customer newsletters.
- Customer Service
- Customer Information/ Auditing
- Track information about our customers and leads to provide better service and improve proactive selling in our Customer Relationship Management System.
- Maintain customer records.
- Report audits of client wins and losses to management staff.
- Service Scheduling
- Maintain work order queue and delegate work across field staffs schedules. Update and monitor schedules as needed in Service Management System.
- Produce estimates/proposals to clear work order queue and keep jobs moving forward.
- Accounting and Bookkeeping
- Execute daily weekly monthly activities regarding (billing receivables payables bad debt etc..
- Bill for closed work orders on a daily basis.
- Office Administration
- Track stocks of office supplies and place orders when necessary.
- Resolve officerelated malfunctions and respond to requests or issues
- Acting with Integrity
- Superior Knowledge
- Passion for the Company
- Customer Focus
- Accountability and Discipline
- Respecting Others
- Excellence in ALL we do
- Safety First at all Times.
Skills:
- Proficient in computer literacy skills. Much of the office administrators position involves working on a computer.
- Organizational skills.
- Strategic planning and scheduling skills.
- Timemanagement skills.
- Verbal and written communication skills.
- Critical thinking skills.
- Quicklearning skills.
- Attention to detail.
Technical Skills:
- Microsoft Office Suite 365 Excel PowerPoint Power BI)
- QuickBooks Online Accounting Software
- Customer Relationship Software (e.g. Salesforce HubSpot SugarCRM)
- Service Management Software
- Mapping and Route Optimization Software
- Must pass a criminal background check.
- Must be able to pass a drug test and be subject to random drug testing.
If you are interested in being considered for this position and joining our awardwinning team then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process.
Flexible work from home options available.
ASP is the nations largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service overgallons of water each week always with reliable friendly service and a flat affordable rate.
A Leader in the Swimming Pool Service Industry
ASP was founded by Stewart Vernon in 2002 and he still leads the franchisor today. He drives the companys vision of increasing efficiency and lowering prices with a proven system and technological advances which each location employs. For example ASPs proprietary software platform Pool Ops automatically emails our clients a weekly digital report after each visit that includes the time of service services performed chemical balance chemicals added and a picture of the clean swimming pool.
Follow @lifeatASP to see what life is like working with an ASP team! #LifeatASP
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee and not to Americas Swimming Pool Corporate.
Employment Type
Full-Time
