Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Good Life Inspections Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly fulltime position located in North Highlands California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums.
Responsibilities
- Manage substantial amounts of incoming calls
- Ability to resolve customer complaints
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage inbound and outbound calls by providing professional and courteous customer service
- Meet personal/customer service team sales targets and callhandling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Schedule appointments
- Order Entry
- Crosssell related products to customers
- Provide accurate valid and complete information by using the right methods/tools
- Assist customers with questions and concerns
- Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Skills And Must Haves
- Minimum of 3 years of recent call center experience
- Communicates in a professional manner (proper grammar punctuation and tone) in both written and verbal communication
- Effective listener
- An independent problem solver
- Reliable punctual and willing to learn new processes in a constantly evolving industry
- Should be able to work in a fastpaced high volume and goaloriented environment
- Selfmotivated individual capable of multitasking
- Proficient with Access MS Excel MS Word and Outlook
- Windows Operating System and Office knowledge and experience
- Strong organizational and followup skills
- Strong attention to detail
- Must be enthusiastic have a strong cando attitude and be a team player
- Problemsolving skills
- Selfmotivated to work without constant direct supervision
- Work well under pressure with timesensitive deadlines
- Punctuality is imperative
- Type 40 WPM
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of inquiries in a professional manner
- Ability to multitask prioritize and manage time effectively
Required Experience:
Unclear Seniority
Employment Type
Full-Time
