Service Advisor
Service Advisor
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Job Description
Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the Trusted Destination for Everything Auto for employees and customers alike.
Steele Chevrolet is seeking a Service Advisor to join our team!
As a Service Advisor with Steele Chevrolet you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers assessing vehicle issues providing cost estimates and coordinating service appointments. If you have strong communication skills automotive knowledge and a passion for ensuring customer satisfaction this role presents a fantastic opportunity to excel in the automotive service industry.
Hourly Wage Range: $19.15 $22.45 plus performance bonus
Responsibilities include but are not limited to:
- Determine automotive problems and services by listening to customers descriptions of symptoms and clarifying descriptions of problems
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials supplies and labor
- Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates and answering questions and concerns
- Maintain automotive records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers publications
- Enhance the stores reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Requirements:
- At least two years of customer service experience
- Previous experience in an Automotive Service Advisor role is considered an asset
- Strong interpersonal skills: a good listener who can cultivate relationships
- Excellent communication skills
- Ability to work in a teamdriven environment
- Good organization and learning skills
- Valid drivers license with acceptable drivers abstract
Why Join Us
- Competitive Compensation: Enjoy a comprehensive compensation package with an annual wage review to ensure youre always rewarded for your hard work.
- Flexible Health & Dental Plans: Choose from 6 costshared options designed to meet your unique needs.
- Enhanced Benefits: Access Telehealth Mental Health Support and Employee & Family Assistance Program (EFAP) for your wellbeing.
- Retirement Savings Plan: Secure your future with employer matching contributionsup to 4 after 5 years increasing to 5.
- Career Growth & Development: Unlock opportunities for career advancement and professional development within a supportive team and thriving organization.
- Exclusive Employee Discounts: Save on vehicle purchases parts and services across all our locations.
- A Safe & Inclusive Environment: Work in a dynamic inclusive culture where safety respect and collaboration are at the core of everything we do.
- Need a new pair of work boots Weve got you covered with up to $375 in reimbursementno waiting required!
Why Choose Steele Auto Group
Steele Auto Group is more than a workplaceits a community where your skills are valued and your potential is limitless. We prioritize internal promotion and believe in growing our talent from within. Every team member contributes to our success and were committed to providing a fair and inclusive opportunity for all applicants.
Join our team today!
If selected for an interview please let us know if you require any accommodation throughout the recruitment process. To discover more about our company our values and the opportunities we offer visit www.steeleauto.
We look forward to meeting you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
