Seasonal Customer Experience Representative On-site
Seasonal Customer Experience Representative On-site
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an SeasonalCustomer Experience Representative to join our team!
A career at Paschal is more than just a job. Here we value respect integrity and service above all else. Paschal provides the tools you need to succeed both in your career and in other aspects of your own life. We are serious about maintaining our teamoriented culture centered on our Customers our Employees and the Company in that order while having a lot of fun doing it!
What youll love about working for us:
- Competitive pay
- Paid Time Off your first year of employment
- Paid Holidays
- Medical vision dental life accident and disability insurance
- Retirement savings with a company match
- Company paid life insurance
- Tuition/training reimbursement
What youll be doing:
- Handle calls and requests with a customer serviceorientated approach prioritizing the needs and experience of the customer but not afraid of Sales
- Utilize excellent oral and written communication skills while interacting with customers and coworkers on multicommunication platforms
- Process multiplesource socialmedia and systembased inputs for callback scheduling and callouts.
- Efficiently engage inhighvolume inbound callsusing effective listening inquiry and objectionovercoming techniques while maintaining the highest levels of courtesy and respect.
- Log detailed and accurate information derived from customer interactions.
- Utilize excellent oral and written communication skills interacting with customers and coworkers on multicommunication platforms
- Support field activities technicianscheduling and multidepartment interaction.
- Facilitate and processwarranties parts replacementsand communicate directly with customers to determine and execute appropriate resolution.
- Perform all other duties as assigned.
Successful Candidate Must Possess the Following Qualifications:
- Desire to be part of a winning team.
- High school diploma or GED.
- 1 years customer service experience.
- Enjoy being on the phone handling high call volumes.
- Desire to provide the best experience for customers by utilizing a customercentric approach to solving issues.
- Exceptional verbal and written communication skills.
- Ability to prioritize organize and multitask effectively.
- Adaptability flexibility and ability to deal with constant changes.
- Ability to collaborate and work effectively across departments/teams.
- Excellent time attendance.
- Attention to detail and meeting deadlines.
- Proficient in MSWord intermediate MS Outlook and Excel.
- Experience with multiline phone systems.
Paschal Heating and Air Conditioning Co. Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Heating and Air Conditioning Co. Inc. are based on business needs job requirements and individual qualifications without regard to race color religion age sex national origin disability or any other characteristic protected by federal state or local laws.
Required Experience:
Junior IC
Employment Type
Full-Time
