Housekeeping Manager
Housekeeping Manager
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Job Description
Overview
Opportunity: Housekeeping Manager
Manage housekeeping operations in accordance with established guest service quality and sustainability standards.
Your Growth Path
Executive Housekeeper Operations Manager Assistant General Manager
Your Focus
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
- Inspect guest rooms public areas and grounds for cleanliness appearance and safety.
- Answer inquiries pertaining to hotel policies and services and resolve guests complaints and concerns.
- Prepare schedules based upon occupancy and assign duties to associates.
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
- Prepare required paperwork pertaining to departmental functions.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found key control guest room safety).
- Maintain departmental expenses in line with the budget as described by the General Manager.
- Ensure compliance with specific brand standards.
- Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- One year previous housekeeping supervisor experience required.
Work Environment and Context
- Work schedule varies and may include working on holidays weekends and alternate shifts.
- Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own It
About Us
HHM Hotels is proud to be an equalopportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
To see other opportunities at this location click here.
Required Experience:
Manager
Employment Type
Full-Time
