Customer Success Manager Account Manager mfd - German Speaking

What is Leapsome

Leapsome is the AIpowered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers highperforming teams by automating connecting and simplifying every HR process across the employee lifecycle from onboarding and performance management to engagement and development. Built with ease of use in mind our platform ensures high adoption by employees managers and People teams alike.

Our purpose is to make work fulfilling for everyone and our vision is to reshape the future of work by being the leading People platform for HR excellence and highperforming teams. We enable companies to create environments where people can achieve their goals learn and grow together and build genuine motivation & engagement.

Trusted by thousands of organizations globally Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform create exceptional employee experiences and expand into the US market.

Its an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Your Opportunity

As a Customer Success Manager youre responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Master the challenges of growth and help us further shape our growth trajectory.

What is your job

As a Customer Success Manager youre responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Master the challenges of growth and help us further shape our growth trajectory.

• Create the best SaaS customer experience advise on HR best practices and drive continued adoption

• Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome

• Monitor and improve customer success KPIs and work to make customer success processes and structures scalable

• Proactively manage customer relationships to minimize churn identify expansion opportunities and execute crossselling strategies that align with customer needs while achieving commercial targets

• Gather feedback and user stories directly from our customers come up with ideas to improve the product and work closely with the product and engineering team to constantly improve the product (You actively contribute to our product roadmap!

• Build lasting relationships with our customers and help them build better companies

Who are we looking for

• You hold a university degree or bring equivalent work experience; 2 years in Consulting Customer Success Sales Account Management Coaching Training & Development or a similar customerfacing role ideally in a B2B software company

• You are fluent in English and German both in written and spoken form

• You are a peopleperson and curious to fully understand your counterpart

• You excel at communicating complex processes in a simple way

• You strive to provide outstanding user experiences by effectively communicating the value and ROI of our solutions ensuring customers recognize the impact on their business goals and objectives

• You are a process driven person and continuously work to improve existing processes

• You have a good understanding of technology and make decisions based on data

• You are passionate about the future of work and continuous learning at work and you want to join us in building an exceptional team and company to have real impact in this space

• Bonus: You have previous experience in SaaS or HR tech

Benefits at Leapsome

• Become part of a fastgrowing scaleup taking over the People Performance & Enablement space

• Impact: Contribute to making work fulfilling for more than two million people by 2025

• Teammates: Join a diverse and international team of talented smart and kind people

• Feedback and recognition: We value feedback exchange and celebrating successes big and small

• Hybrid model: Enjoy our hybrid model by working from home or in our offices in the heart of Berlin Germany

• Flexible work: Experience a worklife balance with flexible hours and the option of working elsewhere for up to 2 months per year

• Learning and Development: Develop your skills with a yearly development budget of 2000 and access to Good Habitz platform

• Vacation: Take 30 vacation days every year plus public holidays

• Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription

• Mental health: Access to 1:1 therapy sessions via our mental health partner plus company workshops and learning pathways on topics like mindfulness and digital wellness

• Workfromhome stipend: Receive a onetime workfromhome stipend of 1000

• Monthly team activities: Have fun at monthly team activities like kayaking laser tag and game nights

• Competitive pay and preIPO equity package

Leapsomes values

We stay true to our values in everything we do at Leapsome.

• Seek impact What brought us together is the desire to make work fulfilling for everyone. Were likeminded in that we seek out and hold ourselves accountable for the impact we want to have in this world.

• Listen & learn We thoroughly and genuinely seek understanding. It helps us to constantly grow together and learn from each other as well as from our customers and partners.

• Challenge the status quo We regularly challenge ourselves. We dont walk the beaten path just because everyone else does. Instead we reflect and seek out better ways.

• Take ownership & pursue excellence Were a group of smart and dedicated people and we trust each other to truly own our work. Were not afraid of high expectations as we strive for excellence.

• Be honest & transparent Were honest and transparent with each other and ourselves. We want to get to the core of it always. We trust each other to handle all shared information with care.

• Be kind & humble We are more than just colleagues we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our own ego.
  
  

Excited to be part of Leapsome

Just send us your CV. You wont need to input any information already mentioned on your CV later on promise!

A cover letter isnt necessary but wed really appreciate a brief answer to these questions: Why Leapsome Why you

We look forward to getting to know you!

You can find more about what our colleagues think about working at Leapsome here Glassdoor Kununu

Dont meet every single requirement Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Help us make work fulfilling for everyone!

At Leapsome we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals build authentic relationships learn and grow together.

Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by walking our talk and building a diverse and inclusive company where people not just the business thrive.

Apply now or keep scrolling to read more about what makes Leapsome a unique workplace!