Customer Service Representative
Customer Service Representative
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Job Description
Do you have a background in Customer Service Are you seeking a company to grow with If so this Customer Service Representative position may be right for you!
An Austinbased company is seeking a bright and professional Customer Service Representative to act as the first point of contact for their clients. This is NOT a typical customer service role. Ideal candidates for this role have experience working with customers and clients in a highvolume environment provide an unwavering and positive customer experience and have a dedication to continuous learning and improvement.Theoptimal candidate is highly professional with a strong customer focused background. Must maintain a professional demeanor at all times value building customer relationships and always look for the opportunity to sell new products!
Key Responsibilities:
- Customer Support: Address inquiries via phone email and chat with accurate and timely information.
- Troubleshooting: Guide users through troubleshooting steps and escalate complex issues to the technical team.
- Product Expertise: Understand client usage of our solutions to provide effective recommendations and enhance their experience.
- Issue Resolution: Resolve customer concerns by actively listening explaining solutions and following through to resolution.
- Documentation: Record all interactions and resolutions in the CRM system to maintain a comprehensive support history.
- Feedback Collection: Report recurring issues or customer feedback to the product and development teams for continuous improvement.
- Customer Onboarding: Facilitate smooth onboarding for new customers through kickoff calls and user training.
- Continuous Learning: Stay updated with new product features and industry trends to enhance support quality.
Required Experience:
Unclear Seniority
Employment Type
Hourly
