Front Desk Supervisor 25hr

The Front Desk Supervisor at The Westin Palo Alto is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional service throughout their stay. The Front Desk Supervisor plays a strong support role to the Front Office Manager and Director of Rooms as well as the entire Front Office team. This individual contributor role requires excellent customer service skills strong leadership abilities and the ability to work in a dynamic and fastpaced environment. As a Front Desk Supervisor you will be an integral part of the hotels success and contribute to creating a positive guest experience.

Compensation & Benefits:
This is a fulltime hourly position with a competitive compensation of $25 per hour. The position also includes biweekly pay and a comprehensive benefits package that includes health insurance retirement savings plans and paid time off.

Responsibilities:
Oversee the daily operations of the front desk ensuring efficient and timely checkins and checkouts
Train and mentor front desk staff on hotel procedures customer service and general hotel operations
Handle guest inquiries and complaints in a timely and professional manner following hotel policies and procedures
Monitor occupancy levels and make recommendations for room upgrades or oversell situations
Maintain accurate records and reports including daily cash handling and reconciliation
Assist with scheduling and payroll for front desk staff
Coordinate with other departments such as housekeeping and maintenance to ensure seamless guest experiences
Act as a liaison between guests and hotel management escalating any issues or concerns as necessary
Assist in managing guest room reservations and room blocks for groups or special events
Conduct preshift meetings to ensure all team members are aware of daily tasks and goals
Ensure all guest information and profiles are accurate and up to date in the hotels system
Participate in performance evaluations and provide constructive feedback to front desk staff
Uphold and enforce all hotel policies procedures and standards to ensure a safe and pleasant environment for guests and employees

Requirements:
High school diploma or equivalent bachelors degree in hospitality or related field preferred
Minimum of 2 years of experience in hotel front desk operations preferably in a supervisory role
Excellent customer service and interpersonal skills
Ability to remain calm and professional in highstress situations

Strong organizational and timemanagement skills
Knowledge of hotel systems including Marriott systems preferred
Proficient in Microsoft Office and computer skills
Ability to work flexible hours including evenings weekends and holidays as needed
Must be able to stand for long periods and lift up to 50 pounds

Evening and Weekend Availability Required

EEOC Statement:
The Westin Palo Alto is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. We are committed to creating an inclusive and welcoming workplace for all employees.