Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for enthusiastic and customerfocused Reservation Agents to deliver exceptional service throughout the reservation and prearrival experience. In this role you will handle guest and agent enquiries with professionalism and warmth using your sales skills to provide helpful information and secure bookings with accuracy. Your attention to detail clear communication and passion for hospitality will ensure every interaction reflects our commitment to total guest satisfaction.
THE ROLE
- Provide seamless and professional service to all guests through email phone and inperson interactions ensuring every communication reflects our Mondrian Brand.
- Cultivate relationships with guests especially VIPs by remembering names and preferences to enhance their experience and create a welcoming atmosphere.
- Assist with Group bookings as required and liaise with other departments to ensure group requirements and special requests are actioned.
- Maintain an indepth understanding of all hotel facilities and promotions utilising every opportunity to promote offerings and maximise sales through effective communication.
- Ensure accurate control of guest and hotel accounts guaranteeing timely posting of charges and reconciliation of any discrepancies as required.
Qualifications :
- A minimum of 1 year experience in reservations or front office within a luxury hotel.
- Experience working with Opera cloud PMS is advantageous.
- Passionate about providing the most memorable guest experience.
- Impeccable attention to detail problemsolving skills and the ability to remain calm under pressure.
- Exceptional communication and interpersonal skills.
- The ability to work a rotating roster with evening and weekend availability.
- Must have valid Australian Working Rights.
Additional Information :
Mondrian Gold Coast is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
