BDC Manager
BDC Manager
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Job Description
Job Title: Automotive SalesBDC Manager
Location: Downtown Nashville Nissan
Compensation: Starting at $20.00/hour Commission Based on Department Performance
Job Type: FullTime
Reports to: Internet Sales Manager
About Us:
Downtown Nashville Nissan is a premier automotive dealership committed to delivering an exceptional customer experience. We are seeking a motivated and resultsdriven Sales BDC (Business Development Center) Manager to lead and build our BDC team drive customer engagement and maximize sales opportunities.
Job Summary:
The Sales BDC Manager will be responsible for overseeing and optimizing the dealerships Business Development Center focusing on inbound and outbound lead management customer followups and appointment setting to support the sales team. This role involves coaching and managing a team of BDC Representatives to ensure high performance and conversion rates while maintaining excellent customer service standards. The BDC Manager will report directly to the Internet Sales Manager within the department.
Key Responsibilities:
Lead & Manage the BDC Team: Hire train and mentor BDC Representatives to enhance their skills in handling customer inquiries scheduling appointments and following up on leads.
Optimize Lead Management: Oversee inbound and outbound calls internet leads and customer followups to maximize showroom visits and sales conversions.
Monitor & Improve Performance: Track department KPIs including appointment show rates lead conversion rates and customer engagement metrics ensuring goals are met.
Collaborate with Sales Management: Work closely with the Internet Sales Manager and sales managers to align BDC strategies with dealership sales objectives.
Develop Effective Scripts & Processes: Implement and refine phone email and text communication strategies to enhance customer interactions.
Ensure CRM Utilization: Maintain accurate and uptodate customer records in the dealerships CRM system to improve followup efficiency.
Enhance Customer Experience: Provide a high level of customer service and ensure that all BDC interactions contribute positively to the dealerships reputation.
Drive Department Performance: Utilize reporting and analytics to assess BDC success and implement improvement strategies to increase efficiency and revenue.
Qualifications:
Previous experience in a dealership BDC automotive sales or customer service management role preferred.
Strong leadership and coaching abilities with a track record of improving team performance.
Excellent verbal and written communication skills.
Proficiency in CRM systems lead management tools and Microsoft Office.
Ability to multitask prioritize and thrive in a fastpaced environment.
Strong problemsolving and customer service skills.
Knowledge of and adherence to CSI (Customer Satisfaction Index) protocols is required.
Goaloriented mindset with a passion for driving sales and performance.
Compensation & Benefits:
Hourly Pay: Starting at $20.00 per hour.
Commission: Additional earnings based on department performance.
FullTime Position: Monday Saturday schedule with a day off during the week.
Health dental and vision insurance options.
Paid time off and holiday benefits.
Employee discounts on vehicles service and parts.
Career growth opportunities within the dealership.
How to Apply:
If you are a motivated and resultsdriven leader looking to advance your career in automotive sales we want to hear from you! Apply today by submitting your resume and a brief cover letter outlining your experience.
Required Experience:
Manager
Employment Type
Full-Time
