Customer Service Representative CSR
Customer Service Representative CSR
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative (CSR)
100 Remote Job (Work from Home) Netfor Inc.
The Art and Science of the Customer Experience
Join Our Team and Make a Difference!
Ready to launch a rewarding career helping people from the comfort of home At Netfor Inc. were hiring Customer Service Representatives to join our dynamic team. Since 1995 weve delivered worldclass customer care to tens of thousands of clients across 6000 locations in the U.S. Europe Mexico and Canada. Now were inviting you to be part of our legacyproviding exceptional service and growing your skills in a supportive fastpaced environment!
Why Netfor
- Kickstart Your Career: No experience No problem! We provide the training and tools to succeed in customer service and beyond.
- Real Impact: Assist callers with their questions and needs making a difference one conversation at a time.
- Growth Opportunities: Gain experience with 100 systems across industries like healthcare retail and B2B with mentoring and development programs to fuel your future.
- WorkLife Balance: Enjoy a fully 100 remote role with a predictable MondayFriday 8:00 AM5:00 PM EST schedule.
- Team Spirit: Join a thriving community rooted in Indianapolis even from your home office.
What Youll Do
As a Customer Service Representative youll be the friendly voice supporting customers via inbound calls. Well train you to handle sensitive information with care answer questions about our state agencies programs processes taxes and repayment programs and provide clarity and next steps to those in need. Using our robust knowledge base youll deliver exceptional service while documenting every case you touch. Your key responsibilities include:
- Address inquiries about state taxes repayment programs and related services.
- Provide clear answers and actionable next steps guided by the comprehensive training we provide.
- Handle sensitive customer information with professionalism and confidentiality.
- Document every case accurately and thoroughly in our ticketing software ensuring exceptional followthrough.
- Delight callers with patience empathy and toptier support turning complex issues into simple solutions.
What Were Looking For
- Conversational Skills: Fluency inEnglish (spoken and written) is your superpower to connect with diverse callers!
- Communication Pro: Clear confident and friendly with the ability to explain solutions.
- Multitasking Talent: Comfortable typing while talking 35 WPM preferred).
- Customer Focus: A passion for helping others with patience and a positive attitude.
- Tech Savvy: Basic computer skills; Microsoft Office knowledge is a plus.
- Reliability: Selfmotivated and ready to shine as part of our team.
- Customer Service Pros Wanted: Were seeking professionals with a knack for exceptional service. Bring your skills from any industry and well train you to excel in ours!
Job Details
- Location: Remote
- Equipment: You will be supplied with equipment.
- Schedule: MondayFriday 8:00 AM5:00 PM EST no nights or weekends!
- Start Date: 45 weeks after offer due to thorough background checks (were building a toptier team!.
Compensation & Benefits
- Pay: Starting at $16/hr and competitive and based on your skills and experience.
- PTO: Up to 9.6 days 76.96 hours) in your first year.
- Benefits: 401k health dental and vision insurance to keep you thriving.
- Growth & Wellness: Access to professional development programs and wellness initiatives to support your journey.
- Referral Bonus: Know someone perfect Refer them and earn money if theyre hired!
Ready to Join Us
If youre passionate about helping people and excited to grow with a company thats been perfecting customer care for over 25 years we want YOU! Apply today and lets build something amazing togetherstarting with your career.
Apply Now!
- Apply Now!
- Submit your application online.
- Be sure to mention if a Netfor employee referred you (theyll thank you for the referral bonus!.
- Questions Reach outwere here to help!
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or allinclusive listing of duties and responsibilities.
Netfor Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Netfor Inc. participates in EVerify.
Netfor Inc. will not sponsor applicants for work visas.
Required Experience:
Junior IC
Employment Type
Full-Time
