Customer Service Advisor - Energy Manchester
Customer Service Advisor - Energy Manchester
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Want a soulsucking call centre job
Yeah neither do we.
Were not here to read scripts or tick boxes. Were here to shake things up to make energy better for our customers and the planet. That means real conversations real problemsolving and real impact.
Your team The best bunch of people youve ever worked withcurious driven and just as passionate about changing the industry as you are. No egos no corporate nonsensejust a group of brilliant minds tackling challenges together.
Its not always easybut its worth it. We move fast. Things change. Just when you think youve nailed itBOOMsomething new to learn. But if you love a challenge and thrive in a fastpaced environment well have your back every step of the way.
What youll do...
- Making energy easy. Cutting through the jargon and helping customers understand their bills meters and tariffs without the headache.
- Solving problems like a pro. Whether its a billing query a meter issue or a complex energy conundrum youll be on it finding the best fix fast.
- Endtoend service. No endless transfers or passing the buck youll handle queries from start to finish including complaints making sure customers get the right help the first time.
- Thinking on your feet. No scripts no robotic responses just real conversations where you listen understand and deliver solutions that make sense.
- Treat every customer with the care youd give gran. We believe in warmth kindness and going the extra mile because thats what good service looks like.
- Making a difference. Whether its helping someone struggling with their energy bills or advising on greener energy choices youll have a real impact.
The types of people we would love to hear from are those that are...
- Live for great customer service. You get a kick out of helping people and making their day that little bit better.
- Ask questions and embrace change. Things move fast here youll love learning new things and rolling with the punches.
- Have each others backs. No egos no lone rangers just a team of brilliant people supporting each other to do their best.
- Care about the planet. Were fighting climate change and we want people who share our passion for a greener future.
- Spot problems and fix them. If somethings not working youll be the first to figure out a better way and make it happen
- Tackle tough calls headon. Some conversations will be challenging and some days will be nonstop but youll take it in stride stay cool under pressure and keep finding solutions.
- Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations youll bring empathy patience and the right support every time.
Whats in it for you
Hybrid working for those out of training & performing well you can WFH 2 days.
EV salary sacrifice drive electric & save
Cycletowork scheme
Share options own a little piece of the pie
Fully stocked kitchens snacks fuel happiness
Weekly Family Dinner catchups
Sound like your kind of place We want to hear from you
A bit about the role:
Location Central Manchester
Our need Immediate starters
Salary 24900
Hours Full Time
Our process usually takes up to 4 weeks but well always do our best to flex around what works for you this is what you can expect
First Stage Interview Youll be able to speak to one of the team or record your responses to preset questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.
Prep Call After your first interview youll arrange a call with someone from the Talent Team. Theyll give an overview of what you need to know to succeed in the next stage the Discovery Day.
Discovery Day This is an opportunity to meet potential future colleagues and participate in activities including group exercises role plays and oneonone interviews. Its designed to give you a taste of the company culture and the type of work involved.
Final Interview The last stage is the final interview where youll visit the office meet two of our leadership team and have a chance to ask any final questions. Its also your opportunity to see the work environment before making your decision.
Along the way youll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then Drop us a message atand wed love to help!
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations Whether you require specific accommodations or have a unique preference let us know and well do what we can to customise your interview process for comfort and maximum magic!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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