Business Analyst
Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
TheBusiness Analyst as a member of the Client Implementation Services team provides the full software platform and business support to Zinnias customers. The Business Analyst interacts with customers and supports the Client Implementation Services Manager in managing the client requirements and implementation. The Business Analyst works with both clients and internal teams and ensures that there is a clear understanding of client business while providing prompt acknowledgment of all client queries and meet their needs. The Business Analyst is regularly involved in managing and developing effective working client relationships.
This position takes responsibility for understanding and meeting client requirements; Analyzing Documenting Solution design approval and effort estimation seeking interpreting and responding to client feedback and contributing to developing standards and feedback methods; managing client expectations; advocating Zinnias policies and positions to the customer; and deals effectively with conflict situations. This position is with our Zinnia division based in Atlanta GA. No relocation package will be provided.
WHAT YOU WILL DO:
- Provide required support to manage all required communications internal and external related to assigned client accounts
- Learn the details of business objectives practices and processes of Zinnia business to support detailed analysis of client requests
- Identifies client requirements defines the scope of the project and solutions overview to create Statement of Work or Software Requirements Specification as applicable establishes timeframes for completion develops specifications and prepares the necessary documentation
- Responsible for supporting the Client implementation manager to manage the complete lifecycle of the project implementation and supporting Work Requests
- Develop workspecific deliverables to enable successful delivery of the work in production
- Manage and track business prioritization deployment support and billing via Zinnia tools. (Redmine or Team Foundation Server (TFS)
- Coordinate with different teams involved in the project across countries and time zones to develop the project requirements
- Trains clients on the use of the system and other services may assist with developing training materials
- Handle multiple clients and relevant projects simultaneously
- Supports in managing projects that require crossteam and crossfunctional coordination
- Identify and assist clients in necessary preparations for all project pre and postlaunch requirements
- Issue/Risk tracking and resolution
- Support clients with their testing of change requests and platform enhancements including investigating and resolving issues
- Active participation in Smoke Testing Release meetings and release activities
- Debug product profiles (PPfL/PPfA) and forms (PDF) issues both in production and in test
- Respond promptly to clients questions about their platform via emails and telephone calls
- Provide regular status reports to the client implementation manager for major accounts and of any customer that has open unresolved issues or questions
- Maintain working knowledge of Zinnia operating systems; must continue to stay apprised of changes to these systems and how they may impact particular clients
- Refer to the management team for client escalations and approval for scheduling clients professional services in a release
- Provide Support to manage the build configuration testing and deployment of a new distributor/carrier clients platform. All functionality sold and described in the contract and any additional work that may be identified during the implementation process are included in the project deliverables.
WHAT YOULL NEED:
- 4year college degree required
- 4 years of relevant work experience with 3 years in an analyst position
- Methodical critical thinking analytical problemsolving and organization skills
- Excellent communication both inperson and on the telephone as well as in written correspondence
- An appropriate blend of business analysis knowledge experience coursework and credentials
- Good interpersonal skills and team leadership with a customerfocused relationshipdriven attitude
- Ability to identify client requirements and to write Business Requirements Documents and Software Requirement Documents with no secondary support
- Must have strong aptitude to learn new technical skills
- Proficiency in working with Microsoft Office
- Should be able to take effective minutes of meetings and follow up on action items
- Ability to travel as required up to 15 travel may be required
- Meet established attendance work and performance standards
- Mastery of scheduling and time management skills
- Ability to work well in a team environment
- Knowledge of XML JavaScript and SQL preferred
BONUS POINTS:
- Insurance/financial services (Life and Annuity) industry knowledge
- Experience with Webbased software as a service (SaaS) applications
WHATS IN IT FOR YOU
Zinnia offers excellent career progression and competitive compensation. We offer great benefits including health/dental insurance parental leave profit sharing 401(k) incentive/bonus opportunity tuition reimbursement and so much more. Were looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cuttingedge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at www.zinnia for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.
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Required Experience:
IC
Employment Type
Full Time
