Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
26000 per annum
Job Type: Initially 9 monthFTC (Fixed Term Contract) potential to go permanent after 9 months
Excellent Location: CentralBirmingham HYBRID Working: 50 office / 50 home (post training)
Hours: Monday to Friday 9am till 5.30pm
Fantastic Benefits!
- Competitive salary discretionary bonus and 8 noncontributory pension.
- Private medical insurance and life assurance.
- Discounts on local and city gyms retail and interestfree season ticket loans.
- Charity days and cycle to work scheme.
- Regular social events including company football team and lunchtime games.
What you will do:
- Respond to customer queries and provide effective solutions across multiple communication channels.
- Identify customer needs to deliver positive outcomes and ensure satisfaction.
- Manage incoming calls while adhering to call handling guidelines and service level agreements (SLAs).
- Assist customers with online registrations and provide guidance on system use.
- Update and maintain accurate customer records.
- Process payments issue customer statements and handle account openings/closures.
- Handle and resolve complaints efficiently escalating where necessary.
- Ensure compliance with company policies GDPR and data protection regulations.
- Work collaboratively with internal teams such as Compliance Quality Assurance and Financial Crime teams.
- Support vulnerable customers with appropriate assistance.
- Encourage customer feedback through satisfaction surveys and mystery shopper calls.
About you:
- Proven experience in a customer service role.
- Strong telephone handling and active listening skills.
- Excellent communication and problemsolving abilities.
- Attention to detail and strong recordkeeping skills.
- Ability to work independently and as part of a team in a fastpaced environment.
- Proficiency in Microsoft Word Excel and Outlook.
- Familiarity with core banking or CRM systems (desirable).
- Knowledge of savings products and financial services (beneficial).
We would love to hear from you if you have experience in the following:Customer Service Representative (CSR) Customer Support Specialist Customer Care Representative Client Service Representative Customer Success Representative Customer Relations Representative Customer Service Associate Customer Support Agent Call Center Representative Technical Support Representative Customer Service Advisor Customer Service Coordinator Customer Experience Representative Help Desk Representative Customer Operations Associate.
Job Ref:EN795
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position you consent to the retention of your details by Hollyfield Personnel.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
