Application Support Agent for EUDAMED
Application Support Agent for EUDAMED
Posted on :
07-04-2025
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1 Vacancy
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Job Description
At Axians we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies we are dedicated to ICT and Digital Transformation. Present in 37 countries with over 16000 employees and generating more than 3.6 billion in revenue in 2023.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent for EUDAMEDto join our team in Brussels.
Description of the project:
As a fulltime employee you will be part of the application support team at the DirectorateGeneral for Health and Food Safety (DG SANTE). You will be responsible for the support of the European database on medical devices (EUDAMED) an online platform that provides a living picture of the lifecycle of medical devices that are made available in the European Union (EU). It will integrate different electronic systems to collate and process information about medical devices and related companies (e.g. manufacturers). In doing so EUDAMED aims to enhance overall transparency including through better access to information for the public and healthcare professionals and to enhance coordination between the different Member States in the EU.
Description of tasks:
Knowledge and skills:
Other requirements:
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subjectASAEUDAMED.RM.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent for EUDAMEDto join our team in Brussels.
Description of the project:
As a fulltime employee you will be part of the application support team at the DirectorateGeneral for Health and Food Safety (DG SANTE). You will be responsible for the support of the European database on medical devices (EUDAMED) an online platform that provides a living picture of the lifecycle of medical devices that are made available in the European Union (EU). It will integrate different electronic systems to collate and process information about medical devices and related companies (e.g. manufacturers). In doing so EUDAMED aims to enhance overall transparency including through better access to information for the public and healthcare professionals and to enhance coordination between the different Member States in the EU.
Description of tasks:
- Act as the first contact point for all endusers questions on EUDAMED.
- Analyse categorise prioritise and dispatch the endusers requests.
- Ensure the followup of requests and escalate the tickets to the relevant stakeholder when necessary.
- Ensure and perform all communication with the endusers according to the services procedures and in accordance with the agreed KPIs.
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
- Keep the internal knowledge up to date by documenting all relevant information.
Knowledge and skills:
- Excellent customer service skills.
- Strong analytical problem solving and learning skills.
- Knowledge of support ticketing system processes.
- Knowledge of Atlassian tools (JIRA Confluence) is a plus.
- Knowledge of MS Office & MS 365 (Outlook Word Excel PowerPoint Teams SharePoint).
- Excellent oral and written command of English is required any additional language is a plus.
- Knowledge of EU Institutions (health policy is a plus).
- Knowledge of/or experience in ITIL environment.
Other requirements:
- EU Citizenship.
- Resident or available to relocate to Belgium.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subjectASAEUDAMED.RM.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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