Engagement Operations Manager Events Manager
Engagement Operations Manager Events Manager
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Job Description
Can you deliver seamless operational management on our industry leading Audience Engagement Programme
We are looking for an Engagement Operations Manager to be part of a team responsible for the delivery of our audience engagement programmes providing first class project management event and delivery.
About the role
This role at IGD is focussed on delivering excellence in our industry leading event programme ensuring that both delegate and partner experience exceeds expectations before during and after each Event.
Were proud of our reputation for delivering leading retail partner and own brand Event/ audience engagement excellence and want to build on our strong foundations to grow and deliver our industry leading audience engagement programme. The financial and advocacy success of our programme supports IGDs charitable purpose and Social Impact programme.
Youll play a key role and will be passionate about ensuring our audience engagement programme is successful for IGD our partners and has customer and delegate experience at its heart.
The responsibilities
Reporting into the Head of Engagement Operations and Delegate Experience responsibilities include:
The operational management and delivery of highquality complex production focussed events from operational planning and customer service to onsite delivery.
The role will include project management of own events and operational management of larger events as part of the project team including large scale retailer partnership events and IGDs programme of own brand content events. All through an agreed model of engagement options including in person hybrid and webinars.
You will be involved in a number of events concurrently and be responsible for the operational end to end event management solution. Your operational management will include but is not limited to project managing critical path and timelines budgets planning meetings sourcing and managing venues and F&B requirements production management pre event and onsite external supplier liaison and negotiations speaker management and technical support and cost control.
You will build trust with internal and external stakeholders and deliver added value through excellence in project management and delivery from design and planning to event . You will work with cross functional teams at IGD in Event Marketing Digital Design and Insight to execute and deliver excellence in the engagement experience and operational . And at IGDs flagship own brand events youll be responsible for the operational of the OneIGD brand story ensuring that we showcase our market leading Insight products and services through exciting and engaging formats and experience.
Youll support the delegate engagement team on the optimisation of a firstclass delegate experience with an agreed model of engagement options including in person hybrid and webinars.
Andwiththe delegate engagement team identify and innovate withthe latest event technology to enhance the engagementexperiencefor every delegateat every touchpoint ensuring that the IGD brand and our loyalty and acquisition objectives are part of yourapproach.
Youll have a passion for delivering event operational logistics to the highest standard with continual innovation.
What you bring
An experience of and passion for the food and consumer goods industry
Experience in project managing and delivering highquality complex production focussed events from venue sourcing and contracting to operational planning and onsite delivery.
Experience and excellence in project management and organisational skills with excellent attention to detail.
Drive to deliver excellent customer care internally within IGD and externally to customers along with on site at events always going the extra mile to exceed customer expectations
Ability to work across a number of events simultaneously with excellent organisational skills and initiative to manage own workloads with minimal supervision ensuring deadlines are met
Flexibility to work outside of standard hours to deliver projects to tight deadlines
Have a passion for events and be driven to achieve and develop your knowledge and experience
Proven team skills with the ability to work along side colleagues to deliver large complex operational projects and events on time and to budget.
Experienced in building timelines for delivery incorporating both client supplier and venue deadlines into the delivery plan.
Stakeholder management and strong relationship building expertise able to work with multiple clients and multidisciplined cross functional teams at any one time to deliver operational excellence.
Dynamic selfmotivated and driven; calm under pressure a pragmatic problem solver focussed successful delivery.
You will have a broad understanding and working experience of technical delegate platforms and have a drive for knowledge and bringing new innovations and technology
The rewards
We offer a range of benefits including a market leading pension a bonus scheme the ability to buy and sell annual leave plus a generous medical insurance package
At IGD we have a great worklife balance where you are empowered & trusted to manage your time.
The location
We are operating a hybrid approach to working with a mix of home and officebased working. We are based in a very accessible location within the M25 just 20 miles from central London.
More about our people
Were looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society for our customers and themselves.
We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities so please discuss any adjustments that you may require throughout the selection and assessment process.
More about IGD
IGD is a truly unique place we connect and inspire provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society Business and the Individual.
We use indepth commercial understanding to uncover rich insights and data leading to action that powers success.
We reinvest profit from our Trading company into delivering Social Impact through the Charity aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.
#Inspire. Grow. Change: Join our team to help us make a positive impact and drive change.
Get in touch were looking forward to
working with you.
Required Experience:
Senior IC
Employment Type
Full-Time
