Coordinated Statewide Intake Paralegal
Coordinated Statewide Intake Paralegal
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$ 61050 - 82030
1 Vacancy
Job Description
Organization Overview:
Colorado Legal Services (CLS) is Colorados statewide nonprofit legal aid program with thirteen offices providing civil legal assistance to lowincome Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas including family law public benefits eviction defense consumer protection services to survivors of serious crime and human trafficking and many others. CLS has strengthened lives assisted families and supported communitiesone person at a time for 100 years. We are committed to providing highquality free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive transformational change in the lives of those we serve.
At CLS we embracediversity. We value and respect our staff members backgrounds and experiences. We are committed to professional growth of all staff and provide opportunities to attend training programs and conferences that are relevant to their work. We also value mentorship and want to support our employees from within. We envision a fair just trusted and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan.
Position Summary:
We are excited to be hiring a paralegal to join our fastpaced and diverse team! CLS Coordinated Statewide Intake Unit (CSI) receives over 40000 calls each year from applicants seeking legal help. Working with a team of dedicated staff in this fastpaced environment paralegals screen applicants for service eligibility and gather initial information about their legal issues. This position is fully inperson working in the office Monday through Friday 8:305pm. This is a two year grant position.
Essential Duties:
- Maintain understanding of CLS eligibility guidelines and service areas;
- Demonstrate empathy emotional intelligence and cultural responsiveness during informationgathering conversations with applicants;
- Guide applicants to identify their specific legal issue and share relevant information;
- Refer eligible applicants for legal advice brief services or full representation in accordance with CSI disposition instructions;
- Maintain familiarity with various financial resources client services and systems that provide services to clients in the local communities;
- Provide applicants CLS cannot serve with information and referrals to other resources as appropriate;
- Ensure complete and accurate data entry into case management systems and client files;
- Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.
- Participate in special projects.
- Perform other duties as assigned.
Required Qualifications:
- Associates degreeBachelors degree paralegal certification and/or commensurate experience.
- 1 year of experience in legal support paralegal work intake specialist roles or other relevant positions.
- 1 years of customer service experience or public interaction with lowincome or other vulnerable communities.
- Ability to work independently managing multiple tasks while meeting deadlines.
Preferred Qualifications:
- Spanish fluency and plainlanguage communication skills are preferred.
- Demonstrate excellent time management skills with an ability to identify urgent issues and reprioritize as necessary.
- Some customerservice experience.
Compensation and Benefits:
We offer a generous plan that includes 100 employer paid premiums for employee health dental vision life and longterm disability insurance as well as partial employer paid premiums for spouses/dependents based on a sliding scale. We also offer Dependent Care and Medical Flexible spending accounts a 403(b) retirement account with up to a 3 match and an Employee Assistance Program (EAP). Additionally CLS offers generous paid timeoff and 13 paid holidays per year. CLS values its employees commitment to working hard for the population it serves and recognizes the importance of work/life balance. We promote and foster a diverse and psychologically safe work environment striving to be a Best Place to Work in Colorado.
How to Apply: Please use the Apply for This Job link for this job opening on our careers page by April 10th. We will not be reviewing applications sent via email or physical mail. If you have questions about this position or any other positions at Colorado Legal Services contact Karen Vilner Director of People and Culture at
Please no solicitations from recruitment firms.
Employment Type
Full-Time
