Director of Rooms
Director of Rooms
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Experience
- Must have two to four years of Marriott full service experience.
- Present a clean pleasant professorial image to project positive polished appearance to potential guests and clients.
Essential:
- Drive Guest satisfaction scores for the property
- Strategic Leader for the Rooms Department which include Front Office and Housekeeping.
- Proactively manage the Operations by creating an environment thats engaging where motivated people want to join learn do their best and advance.
- Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required
- Provides the leadership vision and direction to bring together and prioritize the hotel goals in a way that will be efficient and effective.
- Works with department managers to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.
- Clearly describe assign and delegate responsibility and authority for the operation of the various departments under his/her supervision
- Ensures that Rooms Operations meet the brands standards with Guest Service associate satisfaction financial processes and consistent adherence to policies and laws.
- Communicates Sales Events and Engineering to provide smooth working relations between departments
- Assists in contract negotiations for the property (Valet security etc)
- Evaluate changes in guest needs market changes and industry trends to recommend appropriate product/service and operational changes necessary to ensure guest and associate satisfaction and strong revenue and financial performance
- Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement.
- Understands associate and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- For department head positions hire schedule train develop empower coach and counsel conduct performance and salary reviews resolve problems provide open communications and recommend discipline and termination as appropriate.
- Solicits associate and management feedback and reviews associate satisfaction results to identify and address associate problems or concerns
- Establishes and maintains open collaborative relationships with associates and managers ensures associates and managers do the same within the team.
- Clear the way for managers to guide inspire transform conflict into effective problem solving enabling cohesive teams to ensure optimal guest experience and realize business and financial goal achievement.
- Ensures recognition is taking place across areas of responsibility.
- Develop and manage of Rooms division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.
- Assists in performing required annual Quality audit with GM.
- Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Actively manage and monitor guest ledger and direct bill accounts by ensuring an effective cash control system is in place and all credit card and check cashing policies are followed.
- Represents operational departments in capital spending plans and actions
- Monitor revenues and costs on a daily basis and take corrective action when necessary.
- Act as General Manager in his/her absence when necessary.
- Perform all other reasonable job duties as requested.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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