Senior Service Operations Security Technician
Senior Service Operations Security Technician
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Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyperconnected consumercentric world. Join us inconnecting people to commerce in this vital rewardingrole.
Provides onsite maintenance and repair services for DN customers. Performs services on assigned products including safes / chests vaults safe deposit boxes afterhours depository mechanical and electronic locks general locksmithing vacuum air tubes including undercounter teller equipment and security vestibules. Responds to service calls in an accurate and timely manner.
Responsibilities
- Serves as a senior level Service Operations technician.
- Works with customers and / or fellow team members to analyze complex problems and perform detailed needs assessments.
- Performs advanced level service on various products including safes / chests vaults safe deposit boxes afterhours depository mechanical and electronic locks multivendor VAT systems etc.
- Provides technical guidance to help others resolve issues and determine the root cause helping insure nonrecurrence.
- Leads by example with service call prioritization call handling call closure procedures and parts management.
- Recommends and helps implement service and process improvement procedures.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 46 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
- Good business English skills (Written and spoken).
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Required Experience:
Senior IC
Employment Type
Full-Time
