Customer Advocacy Technical Specialist II
Customer Advocacy Technical Specialist II
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1 Vacancy
Job Description
Position : Customer Advocacy Technical Specialist II
Location : San Diego CA
Duration : 7 Months Contract
Total Hours/week : 40.00
Description:
Summary
- Customer Advocacy Technical is responsible for managing the technical related customer experiences for our products and services.
- This role will be supporting complaint handling for the Infusion Pump and Monitoring products.
What is expected of you for success in your role:
- Demonstrates working knowledge of the product line and how products are used and serviced
- Demonstrates working knowledge of basic electronics and mechanics
- Demonstrates working knowledge of medical device regulations
- Assessment of risk for situation under investigation
- Conducts tests as instructed by others and often participates in the creation of the test methods
- Follows written procedures and accepted flow charts to determine the significance of each complaint received
- Escalates complaints as defined by the Quality system
- Documents customer feedback and initial assessment information without adding opinion
- Forwards information to appropriate people as defined in written procedures including complaint assessment based on formal flow charts and product knowledge
- Writes or reviews technical customer closure letters prior to closing complaint files for most issues
Qualifications:
- BA or BS required Engineering or Technical discipline preferred
- 0 2 years experience in Quality Regulatory or Operations
- Knowledge of FDA regulations trends for medical devices
- Knowledge of ISO standards manufacturing federal regulations
- Experience with SAP (required) and Trackwise preferred
Required Experience:
Unclear Seniority
Employment Type
Full Time
