Established in Somerset in 1971 Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brands inception in recognition of our purposedriven approach in 2024 we proudly achieved B Corp Certification.
Today we are a global brand but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share we would love you to join our team.
At Mulberry our Sales Assistants are called Experience Experts and its because you need to create truly memorable experiences for all our customers. You will be imaginative using your product knowledge and storytelling to customise each experience and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will always be customer focused:
You will create a welcoming and fun environment for your customers and team.
You will be committed to delivering an engaging and memorable customer experience in your store.
You will develop and maintain key customer relationships using instore CRM tools to support you.
You will be keen to learn and expand your knowledge on our product brand services and local events to enhance the customers experience.
You will be responsible:
You will be curious about the business and willing to share your ideas.
You will enjoy working as part of a team and nurture relationships with your colleagues.
You will deliver operational excellence showing respect and consideration for people product and your environment.
You will be be environmentally conscious:
As a certified B Corp business it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses Five Cs strategy in addressing and improving Climate Cultivation Craft Culture and Circularity. Promoting a greener more sustainable future.
You will promote equity empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
Engaging
Agile
Curious
In love with fashion!
What we will do for you:
Competitive basic salary
Bonus
Product allowance
An enviable staff discount and exclusive access to staff sales
Extra day off for your birthday
Pension Contributions & Life Assurance
Training and development opportunities
x2 paid volunteering days per year
Access to a wellbeing service featuring remote GP appointments mental health support physiotherapy personal training & retail discounts
Sales Assistant
