Head of Spa Leisure
Head of Spa Leisure
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Job Description
Job Description
Castle Hospitality are working in partnership with a luxury hotel and golf estate set within 185 acres of picturesque countryside between York and Harrogate is seeking a Head of Spa and Leisure. This exclusive venue provides a complete escape for both business and leisure guests and is a popular destination for weddings and events.
In recent years the hotel has undergone significant renovations enhancing its bedrooms dining spaces residents lounge sports bar and public areas. This year the estate will complete a new opulent spa stateoftheart leisure facilities a new conference centre and an additional 24 bedrooms.
Our values: Striving for excellence in our product quality and people while ensuring an exceptional experience for guests and team members.
Role Overview As Head of Spa and Leisure you will lead a dedicated team in delivering exceptional guest experiences ensuring the highest standards of customer service cleanliness and operational efficiency. You will oversee the daily management of the new spa facilities drive financial performance and cultivate a strong sales culture to enhance revenue and membership growth.
Key Responsibilities:
Oversee the delivery of outstanding service in the spa ensuring excellence in customer experience hygiene staffing and safety.
Develop and implement business and local marketing plans within agreed timelines.
Demonstrate strong organisational and IT skills with excellent written and verbal communication abilities.
Manage the business aspects of a spa environment including stock control promotions sales staff development and customer service while achieving financial and sales targets.
Monitor and control costs including payroll and sales expenses within agreed targets.
Main Duties:
Provide expert advice to customers on available treatments products and home care routines maximising upselling opportunities.
Ensure all spa health club and wellness equipment is wellmaintained.
Support and participate in special promotions proactively increasing sales opportunities.
Maintain all relaxation and treatment areas to the highest standards of cleanliness and compliance with health and safety regulations.
Support team members in achieving and maintaining the highest possible service standards.
Handle customer feedback and resolve guest concerns effectively.
Train and mentor colleagues to enhance their skills and knowledge.
This role description is not exhaustive and additional responsibilities may be assigned as required to meet the evolving needs of the business.
About Us This distinguished estate has been synonymous with luxury since its establishment offering elegant surroundings refined dining and grandeur within its expansive countryside setting. Committed to creating unforgettable guest experiences the estate provides an exceptional working environment for hospitality professionals seeking career growth.
Livein opportunities are available for suitable candidates.
Required Experience:
Director
Employment Type
Full-Time
